Jason Wiley
Cordova,TN
Summary
Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.
Overview
25
25
years of professional experience
Work History
Quality Manager
Arch Medical Solutions - Memphis
10.2009 - 02.2025
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Calibrated instruments and scales in production area and quality lab.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Fostered culture of quality awareness and continuous improvement across organization.
- Drove improvements in product design with feedback from quality metrics, leading to increased market competitiveness.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
- Achieved significant reduction in production errors, implementing continuous improvement program.
- Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
Logistics Supervisor
Medtronic
01.2000 - 09.2009
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Trained, scheduled and evaluated employees.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Maintained compliance with industry regulations by staying informed on changes and updating company policies accordingly.
- Reduced shipping errors by implementing a robust quality control system for accurate order processing.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored progress of tasks to provide feedback for improvement.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Resolved conflicts between team members and addressed complaints or grievances.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored production levels and implemented measures to increase output.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
Associate of Arts - Business Administration
Strayer University
Memphis, TNSkills
Analytical mindset
- Standards and procedures compliance
- Process capability analysis
- Proficient in Microsoft Office (Excel, Word, etc)
- Process improvement
- Product management
- Performance evaluations
- Customer service
- Data analysis
- Attention to detail
- Managing operations and efficiency
- Compliance monitoring
- Quality processes
- Regulatory compliance
- Logistics planning
- Quality training
- SOP compliance
- Quality planning
- Quality metrics
- Product inspection
- Quality assurance
- Quality control analysis
- Procedures compliance
Timeline
Quality Manager
Arch Medical Solutions - Memphis
10.2009 - 02.2025
Logistics Supervisor
Medtronic
01.2000 - 09.2009
Associate of Arts - Business Administration
Strayer University
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