Jauronda Currie
Jackson,TN
Summary
Dependable employee with strong ability to establish rapport and trust with patients, enhancing their quality of life through daily living tasks. Driven to prioritize individual needs and pay attention to important details. Highly valued for accommodation and kind-heartedness, while also being a dedicated team player committed to expanding knowledge and taking on additional responsibilities. Detail-oriented Certified Nursing Assistant with successful track record in geriatric healthcare. Known for personability and compassion, with exceptional communication and rapport-building skills. Demonstrates strong commitment to providing comprehensive and individualized patient care and education. Effectively liaises with medical professionals, patients, and their families to ensure continuous top-quality care and education. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares, and streets. Safely delivers mail and packages to recipients while meeting deadlines. Excellent planning and communication skills contribute to consistently achieving desired results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions that build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dsp
RHA
06.2021 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Answered patient and family questions to educate on optimal treatment procedures.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
CNA - Certified Nursing Assistant
Home Health Aid
01.2014 - Current
- Provided basic care to patients and partnered to help registered nurse when needed.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
Mail Carrier
USPS
10.2023 - 07.2024
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
Customer Service Representative
CVS/caremark
02.2021 - 10.2023
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Correctional Officer
Core civic
12.2018 - 11.2020
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
House Manager
Madison Haywood Developmental Services
01.2014 - 01.2017
- Managed and supported the office staff and clients with every day needs.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw budget to manage expenditures and control costs.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented staff recognition programs to motivate and reward employees.
Education
High school diploma -
Nlro
Jackson, MS02.2014
Skills
- Vehicle loading
- Package handling
- Scan parcels
- Complaint resolution
- Account updating
- Scheduling
- Call management
- Complaint handling
- Call escalation
- Documentation
- Observing responses
- Infection control procedures
- Vital sign recording
- Transporting patients
- Medical records management
- Adaptable
Certification
- CNA - Certified Nurse Assistant {11 years}
Languages
English
Full Professional
Timeline
Mail Carrier
USPS
10.2023 - 07.2024
Dsp
RHA
06.2021 - Current
Customer Service Representative
CVS/caremark
02.2021 - 10.2023
Correctional Officer
Core civic
12.2018 - 11.2020
CNA - Certified Nursing Assistant
Home Health Aid
01.2014 - Current
House Manager
Madison Haywood Developmental Services
01.2014 - 01.2017
High school diploma -
Nlro
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