Java Hammitt
Nashville
Summary
Results-oriented leader with extensive experience in customer service and team management. Known for training staff effectively and improving workflows, contributing to increased satisfaction and operational effectiveness. Eager to leverage skills to drive team success in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Receptionist
Nashville Ink Tattoo
09.2024 - Current
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling using digital booking systems, optimizing daily workflow.
- Assisted artists with client consultations, providing detailed information on services and policies.
- Maintained inventory of supplies, ensuring availability for tattooing and studio needs.
- Developed and implemented streamlined check-in processes to enhance customer experience.
- Trained new reception staff on operational procedures and client interaction best practices.
- Handled client inquiries via phone and email, delivering prompt and professional responses.
- Collaborated with management to improve reception protocols, increasing overall efficiency in the studio.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Lead Budtender
Burning Acre
07.2024 - 11.2024
- Led daily operations for dispensary, ensuring compliance with state regulations and company policies.
- Mentored and trained new budtenders on product knowledge and customer service best practices.
- Developed and implemented efficient inventory management processes to optimize stock levels.
- Enhanced customer experience by providing personalized recommendations based on individual preferences.
- Collaborated with team to execute promotional events, increasing foot traffic and sales revenue.
- Monitored product quality and freshness, addressing issues promptly to maintain high standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Participated in community outreach events representing the dispensary positively within local communities.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Assisted customers with product inquiries and provided exceptional service.
Manager
Sinclair
11.2022 - 04.2023
- Managed daily cash transactions and maintained accurate registers.
- Supervised inventory levels, ensuring stock availability and minimizing waste.
- Trained new staff on operational procedures and customer service standards.
- Implemented efficient workflow processes to enhance customer experience.
- Resolved customer inquiries and complaints, promoting satisfaction and loyalty.
- Conducted regular safety inspections to maintain compliance with regulations.
- Developed promotional displays to increase product visibility and sales.
- Coordinated maintenance of fuel pumps and equipment for optimal performance.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Operated fuel dispensers, ensuring compliance with safety protocols and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Conducted regular maintenance checks on equipment to ensure operational efficiency and safety compliance.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
2nd Assistant Manager
Zumiez
09.2021 - 09.2022
- Assisted in managing daily store operations to enhance customer experience.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to drive product visibility and sales.
- Analyzed inventory levels, optimizing stock management processes for efficiency.
- Developed training materials to improve onboarding processes for new hires.
- Coordinated promotional events, increasing foot traffic and brand awareness.
- Evaluated team performance, providing feedback to support individual growth initiatives.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
Sales Associate
Zumiez
03.2021 - 08.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Assisted in inventory management to maintain product availability and organization.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Implemented visual merchandising strategies to optimize product presentation and attract customers.
- Analyzed sales trends to identify opportunities for improvement in merchandise selection.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Dollar Tree
09.2019 - 11.2020
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted regular inventory checks, ensuring stock levels met customer demand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Busser
Rosie’s Diner
03.2018 - 07.2018
- Supported dining operations by efficiently clearing and resetting tables for incoming guests.
- Assisted kitchen staff by delivering clean dishware and utensils, ensuring smooth workflow during peak hours.
- Maintained cleanliness of dining area and restrooms, contributing to exceptional guest experiences.
- Collaborated with servers to expedite food delivery and improve overall service efficiency.
- Monitored stock levels of supplies, proactively notifying management for timely replenishment.
Sales Associate
Zumiez
08.2015 - 05.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and inventory to provide accurate information.
- Operated cash register, processing transactions efficiently and accurately.
- Collaborated with team members to achieve sales goals and maintain store presentation.
Education
High School Diploma -
Lewis Palmer High School
Monument, COSkills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Sales techniques
Timeline
Receptionist
Nashville Ink Tattoo
09.2024 - Current
Lead Budtender
Burning Acre
07.2024 - 11.2024
Manager
Sinclair
11.2022 - 04.2023
2nd Assistant Manager
Zumiez
09.2021 - 09.2022
Sales Associate
Zumiez
03.2021 - 08.2021
Sales Associate
Dollar Tree
09.2019 - 11.2020
Busser
Rosie’s Diner
03.2018 - 07.2018
Sales Associate
Zumiez
08.2015 - 05.2017
High School Diploma -
Lewis Palmer High School