Summary
Overview
Work History
Education
Skills
Timeline
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Jaxon Weems

Birchwood

Summary

Dynamic customer service professional with a proven track record at Lowe's Home Improvement, excelling in complaint handling and quality assurance. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in POS systems and stock management, consistently delivering exceptional service while fostering team collaboration.

Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.

Overview

8
8
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvment
02.2025 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.

Day Stocker

Food City
02.2023 - 02.2025
  • Unloaded arriving product stock and moved to store display areas.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Supported promotional plans by updating signage with price changes.
  • Streamlined product display, implementing visually appealing arrangements to attract customers.
  • Promoted a safe working environment by adhering to company policies and procedures during all stocking tasks.
  • Enhanced store efficiency by maintaining clean and organized shelves.

Landscaping Sprcialist

Master's Touch Lawn Care
03.2017 - 11.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Streamlined maintenance processes for increased efficiency in managing multiple landscaping projects simultaneously.
  • Delivered exceptional customer service by actively listening to client concerns and providing timely resolutions to issues.
  • Maintained a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
  • Maximized client satisfaction with customized landscaping solutions tailored to their specific needs and preferences.

Education

Associate of Applied Science - Civil Engineering

Cleveland State Community College
Cleveland, TN
12-2026

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • POS experience
  • Stock management proficiency
  • Customer service excellence
  • Payment processing
  • Multitasking and organization
  • Excellent communication
  • Listening skills
  • Computer skills
  • Attention to detail
  • Team collaboration

Timeline

Merchandising Service Associate

Lowes Home Improvment
02.2025 - Current

Day Stocker

Food City
02.2023 - 02.2025

Landscaping Sprcialist

Master's Touch Lawn Care
03.2017 - 11.2024

Associate of Applied Science - Civil Engineering

Cleveland State Community College

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Jaxon Weems