Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jay Blackwood

Murfreesboro,TN

Summary

Highly effective at maintaining, repairing, and troubleshooting customer and company equipment using problem-solving abilities learned over 25 years with AT&T. Excellent communication and supervisory skills.

Overview

29
29
years of professional experience

Work History

Facility Technician

AT&T
02.2009 - Current

Worked quickly and effectively to maintain, troubleshoot, and repair trouble tickets when assigned. Worked well in all conditions and environments including aerial, underground, indoors, and outdoors. Maintain, repair, and diagnose problems in both fiber and copper cable. Able to efficiently supervise and delegate work in the absence of other managers when needed.

Service Technician

AT&T
03.1998 - 02.2009

Increased customer satisfaction by maintaining, repairing, and troubleshooting problem areas in homes and businesses. Install, upgrade, and maintain equipment in all environments, including but not limited to, basements, attics, and crawlspaces. Trained new employees.

Electronic Warfare Technician

US Army
08.1995 - 01.1998

Supervise and maintain performance of electronic tactical ground systems and other assigned communication equipment including but not limited to microwave frequency receivers, narrowband recorder-reproducers, tactical antenna, and control units while protecting secure/protected data.

Education

Electronics Technology

Columbia State Community College
Columbia, TN

Skills

  • Splice copper and fiber cables in all environments (aerial, buried, underground, and buildings)
  • Coordinate work operations with other employees and with customers, as well as maintaining company records
  • Repair and maintaining cable plant, fiber optic plant and digital loop carrier equipment,
  • Operate hydraulic aerial lifts (buckets) and ladders mounted on trucks
  • Install, rearrange, maintain, and remove customer premise wiring/cable and facilities
  • Interact with customers and represent AT&T in the community
  • Maintain, sort, and delegate problems and tickets to employees in the absence of other managers and directors when needed

Timeline

Facility Technician

AT&T
02.2009 - Current

Service Technician

AT&T
03.1998 - 02.2009

Electronic Warfare Technician

US Army
08.1995 - 01.1998

Electronics Technology

Columbia State Community College
Jay Blackwood