JAYABALAN R
OPERATIONS HEAD
Chennai
Summary
- Extremely productive in a high volume, high stress environment.
- Ability to act with discretion and maintain confidentiality.
- Efficient in team management and drive the team with motivation and clear guidance.
- Excellent written and verbal communications skills.
- Positive customer-focused attitude, to deliver the highest degree of service excellence.
- Proficient in the use of the Microsoft Office suite of products.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Manager, Branch Operations Head
Axis bank ltd
07.2011 - Current
- Enhancement of deposit pool from customers.
- Establishing standards and delivery of service.
- Over all Branch Administration.
- Work closely with BROs/Teller/ADM towards their KRA and Branch Operational Excellence.
- Ensure the branch has incremental growth of Liability, Assets and Third Party Products.
- Ensure all processes are followed as per laid down guidelines and without deviations.
- Ensure timely submission of all returns- internal and statutory for sales/ service.
- Ensure effective communication system among team members for following of operational guidelines and procedures.
- Provide support and guidance to new team members about processes and operational risks if any attached.
- Work as mentor and solution provider to team members in case of any hurdles/problems.
- Provide support to team members for understanding new product launches.
- Ensure Bank Guarantees are issued to customers properly without any hassle.
- Inward/Outward remittance has to be monitored and ensure that processed by BRO’s.
- Reviewing performances of team members on timely basis and taking corrective action wherever required.
- Coaching best practices to low performing team members.
- Mentoring sales and operational teams to provide personalized error free services to customers and special attention to high net worth individuals.
- Ensure team members are using CRM effectively same is been reviewed on daily basis.
- Maintain profile of the High value transactions, probing into the details, profile and the purpose of the transactions.
- Ensure proper scrutiny and processing AOF and Customer instruction with FTR and without any Audit exception.
- Work closely with Branch BRO’s and BDE’s towards their KRA and Branch operational excellence.
- Work closely with BBO teams with regard to complaint closure.
Corporate Salary Department
HDFC BANK LTD
08.2010 - 07.2011
- Salary A/c opening, Fixed Deposit, Lockers, and Forex
- Ensuring the Salary accounts within TAT and close monitoring of SR and Non SRs getting them FTR.
- Customer service to ensure walk in customer’s issues with all due compliances.
- Responsible for Cross Sell & enhancing relationship with existing customers by selling of Investment products like Mutual Fund, Insurance & Current account & Saving account through generation of referrals from internal database
- Relationship Management for a Portfolio of customers
- Enhance the value of existing accounts of current account & saving account customers. Responsible for retention of accounts.
Sales Executive
Reliance Life Insurance Company
01.2009 - 08.2009
- Responsible for Cross Sell & enhancing relationship with existing customers by selling of Investment products like Mutual Fund, Insurance & Current account & Saving account through generation of referrals from internal database
- Relationship Management for a Portfolio of customers
Education
MBA - General Studies
ARJ Engineering College
Mannargudi, India 04.2004 - 01.2006
BBA -
Swami Dayananda College
Thiruvarur, India 04.2000 - 01.2003
Skills
I am having 17 years of experience in Banking, Financial Institutions and Customer Servicing Worked with major Private sector Banks in India and created benchmarks on various parameters with focused and continuous learning approach I have worked on leadership positions in HDFC Bank Ltd and Axis Bank Ltd, Started my career from Reliance Life Insurance The journey started from Sales Executive and got elevated to Senior Manager, handling Branch of Axis Bank Ltd Raised the performance level of self and individuals reported under my leadership Effective handling of different roles as per organization expectation has been an advantage while upgrading process and strengthening the sales, servicing and compliance level With my team building and cohesive approach I am able to transform underperforming or average team members into star performer
Academic Review
- Master of Business Administration, Marketing & Finance, 2006, 62%, Manonmaniam Sundaranar University, Tirunelveli
- Bachelor of Science, Mathematics, 2003, 58%, St. Johns College, Tirunelveli, M.S.UNIVERSITY
- Higher Secondary (+2), Cathedral Higher Sec. School, Tirunelveli, 2000, 70%
- SSLC, Cathedral Higher Sec. School, Tirunelveli, 1998, 86%
Personal Information
- Father's Name: Mr. Ramasamy
- Mother's Name: Mrs. Chandra
- Date of Birth: 12/04/1985
- Gender: Male
- Marital Status: Married
Certification
NISM Accredited and Certified on handling DEMAT and depository services
Timeline
Senior Manager, Branch Operations Head
Axis bank ltd
07.2011 - Current
Corporate Salary Department
HDFC BANK LTD
08.2010 - 07.2011
Sales Executive
Reliance Life Insurance Company
01.2009 - 08.2009
MBA - General Studies
ARJ Engineering College
04.2004 - 01.2006
BBA -
Swami Dayananda College
04.2000 - 01.2003
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