Jayden Schildt
Nashville
Summary
Dynamic professional with a solid background in guest services and team supervision. Recognized for exceptional communication and conflict resolution skills, contributing to enhanced guest experiences and operational success. Ready to leverage these strengths to drive team performance.
Overview
3
3
years of professional experience
Work History
Guest Service Captain
Towne Park
Nashville, TN
10.2025 - Current
- Addressed guest inquiries and resolved complaints promptly, maintaining positive relationships.
- Assisted guests with check-in and check-out procedures to enhance overall guest satisfaction.
- Coordinated transportation arrangements for guests, ensuring timely and efficient service.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
Aquatics Supervisor
Nashville Shores
Nashville, TN
05.2023 - 09.2026
- Supervised daily operations of aquatics facilities, ensuring compliance with safety protocols and standards.
- Monitored water quality and conducted regular inspections, upholding safety standards and ensuring guest satisfaction.
- Responded to emergency situations effectively, demonstrating strong leadership under pressure.
- Evaluated staff performance regularly, providing constructive feedback to foster professional growth.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
Education
Associate of Science - Business Administration
Nashville State Community College
Nashville, TN05.2026
Skills
- Health and safety compliance
- Complaint handling
- Team management
- Conflict resolution
- Delegation and supervision
- Customer complaint resolution
- Guest engagement
Timeline
Guest Service Captain
Towne Park
10.2025 - Current
Aquatics Supervisor
Nashville Shores
05.2023 - 09.2026
Associate of Science - Business Administration
Nashville State Community College