Jayden Scott
Philadelphia
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Professional in food service industry with strong background in customer interaction and service delivery. Proven ability to work collaboratively in team setting and adapt to changing needs while maintaining focus on quality. Known for reliability, efficient service, and friendly demeanor.
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
5
5
years of professional experience
Work History
Intern as 911 Dispatcher
Loudon County E911
08.2021 - 02.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Server
TicToc Ice Cream Parlor
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Served food promptly with focused attention to customer needs.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress
Pizzaria Venti
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
Education
Bachelor of Science - Forensic Science
Tennessee Wesleyan University
Athens, TN05-2026
Bachelor of Science - Criminal Justice
Tennessee Wesleyan University
Athens, TN05-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Payment processing
- Memory retention
- Complex Problem-solving
- Active listening
- Time management
- Performance improvement
- Supply restocking
- Bar terminology
- Team leadership
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Relationship building
Timeline
Waitress
Pizzaria Venti
06.2023 - Current
Intern as 911 Dispatcher
Loudon County E911
08.2021 - 02.2022
Server
TicToc Ice Cream Parlor
03.2020 - Current
Bachelor of Science - Forensic Science
Tennessee Wesleyan University
Bachelor of Science - Criminal Justice
Tennessee Wesleyan University
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