Jayla Dokes
Memphis
Summary
Proven customer service expert with a strong track record. Adept in cash handling and maintaining high satisfaction ratings. Demonstrates exceptional work ethic and verbal communication skills, efficiently managing inventory control, merchandising, restocking, and order packaging. Achieved excellent accuracy levels in transactions, enhancing customer loyalty and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier, Merchandiser, Shift Lead
5 Below
04.2023 - 02.2025
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Completed store opening and closing procedures and balanced tills.
Cashier
Michaels Craft Store
05.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Health Science
University of Memphis
Memphis, TN05-2025
High School Diploma -
Ridgeway High School
Memphis, TN05-2023
Skills
- Customer service
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Written and verbal communication
- Product restocking
- Refunds and exchanges
- Inventory control
- Order packaging
- Reliability and punctuality
Timeline
Cashier, Merchandiser, Shift Lead
5 Below
04.2023 - 02.2025
Cashier
Michaels Craft Store
05.2022 - 05.2023
No Degree - Health Science
University of Memphis
High School Diploma -
Ridgeway High School
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