Jayla Rae Cook
Clarksville
Summary
Dynamic and customer-driven sales professional with 5+ years of proven success in relationship management, territory development, and consultative selling. Skilled in navigating multifamily and property management markets, with a deep understanding of MRO product lines, operational logistics, and customer pain points. Recognized for exceeding sales goals, building loyalty in competitive territories, and simplifying purchasing for complex accounts. Adept at cross-functional collaboration, event networking, and CRM-based pipeline management. Passionate about helping customers win and making Lowe’s and Lowe’s Pro Supply their go-to partner.
Overview
11
11
years of professional experience
Work History
Account Manager – Lowe’s Pro Supply
Lowe's
Clarksville
10.2023 - Current
- Developed and grew a high-potential multifamily customer base across underserved markets, including Clarksville, Greater Nashville, and Greater Dickson, significantly increasing regional market share in competition with HD Supply and Chadwell.
- Drove territory revenue growth by identifying high-opportunity accounts, conducting in-person site visits, and executing tailored sales strategies for each property's maintenance and purchasing workflows.
- Positioned Lowe’s Pro Supply as a strategic operations partner by educating property managers and maintenance supervisors on our full suite of value-added services: same-day and next-day delivery, custom fabrication (e.g., blinds, drawer boxes, hinge boring), and the Lowe’s store purchase card for expanded product access and invoicing.
- Owned the complete sales lifecycle — from prospecting and quoting to fulfillment and ongoing account management — leveraging tools like Salesforce and the LPS portal while overcoming billing and integration barriers with platforms such as Nexus and Yardi.
- Collaborated cross-functionally with Territory Sales Managers, National Account Managers, and warehouse leadership to ensure accurate product availability, fulfillment timing, and customer satisfaction across multiple product categories (HVAC, plumbing, appliances, tools, etc.).
- Built brand presence through event sponsorships and customer-facing initiatives, including raffles, association classes, and local trade events — reinforcing LPS’s commitment to regional partnership and community impact.
Pro Sales Specialist
Lowe’s
Clarksville
11.2021 - 10.2023
- Built and maintained strategic partnerships with new construction, renovation, and general contracting businesses, serving as a trusted advisor and aligning Lowe’s Pro Services to their operational needs.
- Generated over $2 million in revenue in 2022 by actively managing key customer accounts, identifying growth opportunities, and delivering consistent value through personalized service, and proactive problem-solving.
- Acted as a liaison between vendors, store teams, and clients to secure product availability and negotiate competitive pricing on high-volume purchases, ensuring client budgets and deadlines were met.
- Owned the full sales process from quoting and order placement to coordinating fulfillment, pickup, or delivery — consistently exceeding expectations in accuracy, communication, and turnaround times.
- Strengthened customer loyalty and repeat business by positioning Lowe’s as a long-term business partner, not just a supplier, laying the groundwork for a transition to corporate-level relationship management.
Millwork Sales Specialist
Lowe’s
Springfield
08.2021 - 11.2021
- Transitioned into a dedicated sales role supporting residential and light commercial customers with purchases, including doors, windows, and installation packages — marking the beginning of a consultative, solution-oriented sales approach.
- Conducted in-depth needs assessments to match customers with the right product configurations, installation options, and delivery timelines — building trust and ownership over the full sales process.
- Navigated Lowe’s proprietary tools including Genesis, ISST, and M20 to create custom quotes, submit install orders, and coordinate multi-step service workflows from sale through post-installation follow-up.
- Partnered with cross-functional teams (install services, receiving, pro desk) to ensure accuracy in lead times, pricing, and order execution — building foundational experience in operational alignment.
- Delivered technical product explanations in layman’s terms to support customer confidence and conversion, especially with first-time buyers or complex builds.
- Recognized for ability to listen attentively, identify key decision-making factors, and guide customers to value-driven solutions.
Inside Lawn and Garden Associate
Lowe’s
Clarksville
11.2019 - 08.2020
- Developed foundational product knowledge across seasonal and core categories, advising both DIY customers and small contractors on solution-based purchases — starting my consultative selling journey.
- Built trust with recurring customers through consistent, hands-on support, product sourcing, and follow-through, establishing early habits of proactive relationship management.
- Cross-trained in multiple departments (e.g., blinds, ropes, shelving) to ensure customer needs were met seamlessly, reinforcing adaptability and solution-oriented thinking in fast-paced retail environment.
- Operated all necessary power equipment, and maintained high standards for merchandising and safety, ensuring a reliable and professional customer experience.
- Gained firsthand insight into the operational side of Lowe’s, from inventory flow and vendor restocking to customer service escalations, now used to support strategic client engagements at the account level.
Additional Experience (Prior to 2020)
Multiple
Clarksville
06.2014 - 10.2019
- Cici’s Pizza Cashier/Server/Preparer
- Fujiyama Restaurant Hostess
- Yankee Candle Seasonal Retail Sales Specialist
- Starbucks Barista
- Riverside Spine and Physical Medicine Chiropractor’s Assistant
Education
High School Diploma -
Kenwood High School
Clarksville, TN01.2017
Skills
- Strategic Sales
- Territory Development & Prospecting
- Customer Relationship Management
- Product Knowledge & Consultation
- Cross-Functional Collaboration
- CRM & Sales Tech Proficiency
- Problem Solving & Resolution
- Event Engagement & Brand Presence
- Time & Workflow Management
- Communication & Presentation
Timeline
Account Manager – Lowe’s Pro Supply
Lowe's
10.2023 - Current
Pro Sales Specialist
Lowe’s
11.2021 - 10.2023
Millwork Sales Specialist
Lowe’s
08.2021 - 11.2021
Inside Lawn and Garden Associate
Lowe’s
11.2019 - 08.2020
Additional Experience (Prior to 2020)
Multiple
06.2014 - 10.2019
High School Diploma -
Kenwood High School
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