Jayleeza Moore
Memphis
Summary
Energetic Customer Service Representative experienced in assisting and resolving Customers Issues in quiet & Brick/Mortor settings. Determined, Have willingness to learn, Helpful with a friendly attitude, Have experience with Chat, Inbound Call, Outbound Call.
Overview
10
10
years of professional experience
Work History
Eligibility Assistant
State of Tennesse Department of Human Services
Memphis
04.2024 - Current
- Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
- Enters applications, verifications and other required documents into various databases and filing systems.
- Provides verbal assistance and support to co-workers, vendors and customers to meet their immediate and long-term needs.
Customer Service Representative II
Senture (REMOTE)
London
12.2024 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high volumes of calls while maintaining professionalism and patience.
- Documented customer interactions accurately in the company database.
Senior Customer Service Consultant
Wayfair LLC (REMOTE)
Boston
10.2022 - 11.2023
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintenance Inventory Specialist
ABB
Byhalia
06.2020 - 08.2022
- Maintained accurate and up-to-date inventory records.
- Developed and implemented effective inventory control systems.
Armed Security Officer
Clarion Security
Memphis
07.2019 - 08.2020
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, radios., ensuring that they were operating properly.
Correctional Officer
CCA
Tutwiler
02.2016 - 08.2019
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Education
School Diploma -
Clarksdale High School
Clarksdale, MSSkills
- Reliable & Dedicated
- Great customer service
- Escalation management
- Returns and exchanges
- Customer Support
- Interviewing techniques
- Confidentiality
- Recordkeeping and data input
- Call center operations
- Inventory control
- Technical support
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Adaptability
- Call handling
- Team collaboration
- Empathy display
- Providing customer support
Timeline
Customer Service Representative II
Senture (REMOTE)
12.2024 - 10.2025
Eligibility Assistant
State of Tennesse Department of Human Services
04.2024 - Current
Senior Customer Service Consultant
Wayfair LLC (REMOTE)
10.2022 - 11.2023
Maintenance Inventory Specialist
ABB
06.2020 - 08.2022
Armed Security Officer
Clarion Security
07.2019 - 08.2020
Correctional Officer
CCA
02.2016 - 08.2019
School Diploma -
Clarksdale High School