Jaylei Heck
livley iris
Thorn Hill
Summary
Skilled reliable concessions worker with customer service background in the food and beverage industry. Experience includes managing concession stands, handling cash transactions, maintaining inventory levels, and complying with health and safety regulations. Strengths include strong interpersonal skills, ability to handle high-pressure situations efficiently, and proactive problem-solving ability. Previous roles showcase impact made through maintaining high standards of cleanliness and organization while ensuring a positive guest experience.
Overview
2027
2027
years of post-secondary education
Work History
Concessions Worker
City hall
Sneedville
05.2025 - 07.2025
- Maintained cleanliness and organization of concession stands during operations.
- Assisted customers with menu selections and addressed inquiries promptly.
- Operated cash register, processed transactions, and handled cash accurately.
- Followed health and safety guidelines for food handling and preparation.
- Set up and took down concession equipment for various city functions.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Restocked merchandise when needed throughout the day.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Ensured that all safety protocols were followed at all times during shift hours.
Education
Aliyah Academy
Morristown , tn03-2026
Skills
- Customer service
- Cash handling
- Problem resolution
- Team collaboration
- Time management
- talkative
- Cleanliness maintenance
- Supply management
- Sales
- Surface cleaning
- Customer response
- Organized multi-tasker
- Cooking
- reliable
details/ things about me
- I plan to pursue an additional position in 2026 while for a part time role with Sneedville City Hall, maintaining my commitment to contributing effectively to your team.
- I am available on weekdays and weekends; however, i attend church on sunday’s and would prefer to work every other sunday if possible. But i am very flexible i will be there at any given time if i need to be.
- Overall, i’m an energetic, compassionate, and dedicated person who would love the opportunity to join your team and contribute in a positive way and be what your looking for!!
Timeline
Concessions Worker
City hall
05.2025 - 07.2025
Aliyah Academy