Jazmin Velez
Whitwell
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in fast-paced environments while mastering new skills efficiently. Committed to continuous learning and enhancing team success through effective problem-solving. Demonstrated expertise in customer service, multitasking, and time management, ensuring positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MCI
Jacksonville
08.2021 - 12.2021
- Investigated and resolved customer complaints and service issues, maintaining a high level of customer satisfaction.
- Resolved escalated complaints, delivering effective solutions to enhance customer satisfaction.
- Educated customers on the benefits and usage of OnStar services, enhancing their overall experience.
- Facilitated account management for customers, streamlining account setup, subscription changes, and billing inquiries.
Vet Technician Assistant
Animal Care & Protection Service
Jacksonville
12.2020 - 03.2021
- Facilitated intake, assessment, and quarantine process for new animals, ensuring proper health and safety protocols were followed
- Conducted adoption interviews and educated new pet owners on animal care and behavior, promoting responsible pet ownership
- Maintained detailed records of animal intake, care, medical treatments, and adoptions
- Ensured cleanliness and organization of animal care areas, contributing to a safe and healthy environment for animals.
Aircrew survival Equipmentman
U.S. Navy
Jacksonville
02.2015 - 08.2020
- Performed inspections, maintenance, and repairs on survival equipment, including parachutes and life rafts, ensuring safety and reliability for aircrew.
- Conducted functional tests on survival equipment, verifying reliability and effectiveness for operational readiness.
- Maintained comprehensive logs and records of maintenance and inspection activities to ensure compliance and accountability.
Education
Broward College - Cyber Security
Broward College
Davie, Fl03-2025
Florida State College at Jacksonville - Computer System Networking
Florida State College at Jacksonville
Jacksonville, Fl07-2024
Skills
- Project management
- Account management
- Records management
- Time management
- Organizational skills
- Team collaboration
- Remote work adaptability
- Critical thinking
- Effective communication
- Calm under pressure
- Relationship management
Certification
CPR Training
Timeline
Customer Service Representative
MCI
08.2021 - 12.2021
Vet Technician Assistant
Animal Care & Protection Service
12.2020 - 03.2021
Aircrew survival Equipmentman
U.S. Navy
02.2015 - 08.2020
Broward College - Cyber Security
Broward College
Florida State College at Jacksonville - Computer System Networking
Florida State College at Jacksonville