Jazmine Billups-Fox
Memphis
Summary
Results-driven marketing professional with experience in digital marketing, social media management, customer engagement, and brand support. Skilled in content creation, campaign analysis, and building strong customer relationships. Recent graduate with a Bachelor of Science in Business Administration, Concentration in Marketing. Ready to bring creativity, strategy, and strong communication skills to a growing marketing team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Services Representative
Varsity Brands
Memphis, TN
07.2024 - Current
- Manage customer support through phone, email, and chat while maintaining brand professionalism.
- Resolve concerns quickly to improve satisfaction and retention.
- Support product launches and customer readiness.
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Retail Operations Manager
Fabletics
Memphis, TN
03.2023 - 04.2024
- Oversaw daily store operations and customer experience.
- Resolved escalated issues and supported promotions.
- Trained staff on service standards and engagement.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led cross-functional teams to implement new merchandising strategies, boosting customer engagement and sales performance.
- Developed training programs for staff, improving operational efficiency and enhancing customer service delivery.
- Coordinated store layout redesigns, optimizing space utilization and improving overall shopping experience for customers.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
Social Media Intern
East Digital Marketing
Memphis, TN
09.2022 - 02.2023
- Managed Pinterest and LinkedIn accounts to grow brand visibility.
- Created branded content using Canva and Adobe tools.
- Analyzed engagement metrics and supported campaign planning.
- Assisted in managing social media accounts, ensuring timely responses to audience inquiries.
- Conducted research on industry trends to inform content strategy and audience engagement.
- Analyzed performance metrics of social media posts to identify successful strategies.
- Monitored competitor activity on social media to recommend improvements in strategy.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Created engaging content to catch attention of potential customers.
Education
Bachelor of Science - Business Administration, Marketing Concentration
Southern New Hampshire University
05-2026
High School Diploma -
Germanntown High School
Memphis, TN05-2015
Skills
- Digital Marketing
- Social Media Strategy
- Content Creation
- Brand Awareness
- Canva
- Adobe Photoshop
- Adobe Illustrator
- CRM Systems
- Excel
- Customer Engagement
- Data Analysis
- Communication
- Call center experience
- Payment processing
- Customer support
Certification
- Marketing with Canva Certification | Canva Design School | May, 2026
Focused on visual branding, social media content strategy, and multi-channel campaign design.
Timeline
Client Services Representative
Varsity Brands
07.2024 - Current
Retail Operations Manager
Fabletics
03.2023 - 04.2024
Social Media Intern
East Digital Marketing
09.2022 - 02.2023
Bachelor of Science - Business Administration, Marketing Concentration
Southern New Hampshire University
High School Diploma -
Germanntown High School