Jazmine Garrett
Murfreesboro
Summary
Compassionate and detail-oriented healthcare and customer service professional with over 6 years of experience in patient support, insurance verification, claims processing, and high-volume call center operations. Expertise in managing inbound and outbound communications, effectively resolving escalations, and maintaining precise CRM documentation in strict compliance with HIPAA and regulatory standards. Proven ability to thrive in fast-paced, overnight environments while consistently delivering exceptional service to patients, providers, and partners. Committed to enhancing patient experiences through empathetic communication and efficient problem-solving skills.
Overview
7
7
years of professional experience
Work History
Transportation Coordinator (Remote)
Geodis
02.2021 - 07.2025
- Coordinated deliveries while managing client interactions remotely.
- Verify information, resolve billing discrepancies, and maintain accurate records in compliance with company and regulatory standards.
- Collaborate across departments to meet performance metrics while handling sensitive, time-critical escalations.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Tracked shipments from dispatch through delivery to verify timely arrival.
Claims Processor
One Support
09.2020 - 10.2021
- Collected documents via outbound calls.
- Accurately processed claims according to regulatory guidelines while maintaining meticulous documentation.
- Delivered empathetic support to customers in stressful situations, reinforcing trust and satisfaction.
Collections Specialist – Team Lead
Gulf Coast Collection Services
11.2020 - 01.2021
- Oversaw team efforts in resolving high-volume accounts.
- Conducted training sessions on compliance, call quality, and CRM systems to enhance service delivery.
Financing Specialist
Family Leisure
01.2019 - 09.2020
- Processed credit applications and resolved account discrepancies.
- Established strong client relationships while handling confidential financial information.
Education
Medical Billing and Coding - Medical Billing And Coding
Allied Health Institution
12.2019
Bachelor of Science - Medical Science (Biology)
Middle Tennessee State University
05.2019
Skills
- Patient & Customer Support Insurance Verification & Billing CRM Documentation (Salesforce, EMR)
- Inbound/Outbound Call Handling HIPAA & Regulatory Compliance Escalation Resolution
- Microsoft Office Suite & Remote Collaboration Tools Overnight/Non-Traditional Shift Adaptability
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
Timeline
Transportation Coordinator (Remote)
Geodis
02.2021 - 07.2025
Collections Specialist – Team Lead
Gulf Coast Collection Services
11.2020 - 01.2021
Claims Processor
One Support
09.2020 - 10.2021
Financing Specialist
Family Leisure
01.2019 - 09.2020
Medical Billing and Coding - Medical Billing And Coding
Allied Health Institution
Bachelor of Science - Medical Science (Biology)
Middle Tennessee State University
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