Jazmine Harbin
Memphis
Summary
Dynamic Referral Coordinator at Sanitas Medical Center with expertise in insurance verification and appointment scheduling. Proven track record in enhancing patient access to care and streamlining referral processes. Adept at maintaining accurate documentation and fostering effective communication, contributing to improved operational efficiency and patient satisfaction.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Sanitas Medical Center
10.2023 - 05.2025
- Coordinated patient referrals to specialists, ensuring timely access to care and effective communication.
- Managed appointment scheduling using electronic health record systems, optimizing workflow for healthcare providers.
- Assisted patients with insurance verification processes, enhancing understanding of coverage options and benefits.
- Maintained accurate referral tracking logs, improving follow-up procedures and reducing delays in patient care.
- Collaborated with clinical staff to streamline referral processes, contributing to enhanced operational efficiency.
- Educated patients on referral procedures and expectations, fostering a supportive environment for healthcare navigation.
- Scheduled appointments with specialists on behalf of clients.
Wellness Coordinator
The Joint Chiropractic
07.2022 - 09.2023
- Developed and implemented wellness programs to promote employee health and engagement.
- Coordinated workshops and seminars on nutrition, stress management, and physical fitness.
- Managed scheduling of wellness activities, ensuring optimal participation across departments.
- Collaborated with healthcare providers to deliver resources and support for employees' well-being.
- Facilitated communication regarding wellness initiatives through newsletters and internal platforms.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
Customer Account Support Specialist
American Financial Network
01.2022 - 06.2022
- Delivered exceptional service to clients, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to streamline account management processes.
- Maintained accurate and detailed records of client interactions and transactions.
- Analyzed customer feedback to identify areas for service improvement and product enhancement.
Reimbursement Specialist
United Health Services
06.2020 - 12.2021
- Processed and reviewed insurance claims for accuracy and compliance with regulations.
- Collaborated with healthcare providers to resolve billing discrepancies and improve reimbursement timelines.
- Utilized electronic health record (EHR) systems to manage patient accounts and track claim statuses.
- Conducted audits of submitted claims to identify trends in denials and implement corrective actions.
Helpline and Building Controls Specialists
NASBA
02.2018 - 06.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
FM Helpline and Building Controls Specialist
Walmart
08.2016 - 02.2018
- Analyzed operational workflows to identify areas for process improvement.
- Developed training materials to enhance team knowledge and performance.
- Led cross-functional meetings to align project objectives with organizational goals.
- Implemented new software tools to streamline data management and reporting processes.
- Took phone calls from managers and resolved issues within the store by creating work orders.
- Monitored refrigeration for stores across the United States and reported to managers any alarms found
Accounts Receivable Clerk
Walmart
06.2014 - 07.2016
- Processed and reconciled customer payments to ensure accurate accounts receivable records.
- Managed billing inquiries and resolved discrepancies to maintain customer satisfaction.
- Utilized accounting software to track outstanding invoices and generate financial reports.
- Collaborated with sales team to optimize credit terms and improve cash flow management.
- Filed claims on shortages and price differences
- Accepted work orders through SAP uploads
Sales Associate
Belk Department Store
04.2012 - 05.2014
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Trained new sales associates on company policies and procedures.
- Implemented visual merchandising strategies to optimize product presentation.
- Collaborated with team members to achieve store sales goals consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bentonville High School
Bentonville05-2012
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Data entry proficiency
- Medical terminology knowledge
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Patient scheduling
- Notetaking and documentation
- HIPAA regulations
- Referral wait list management
Timeline
Referral Coordinator
Sanitas Medical Center
10.2023 - 05.2025
Wellness Coordinator
The Joint Chiropractic
07.2022 - 09.2023
Customer Account Support Specialist
American Financial Network
01.2022 - 06.2022
Reimbursement Specialist
United Health Services
06.2020 - 12.2021
Helpline and Building Controls Specialists
NASBA
02.2018 - 06.2020
FM Helpline and Building Controls Specialist
Walmart
08.2016 - 02.2018
Accounts Receivable Clerk
Walmart
06.2014 - 07.2016
Sales Associate
Belk Department Store
04.2012 - 05.2014
Bentonville High School
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