Jazmyne Richards
Johnson City
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
9
9
years of professional experience
Work History
Team Manager
Advance Call Center Technologies
Johnson City
01.2020 - Current
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
Customer Service Representative
Citibank
Johnson City
09.2018 - 01.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Building Supervisor
ETSU recreation center
Johnson City
01.2016 - 09.2018
- Organized monthly meetings with staff members to discuss upcoming projects or issues requiring attention.
- Managed budgets for construction projects while maintaining cost-efficiency standards.
- Trained new employees on proper safety protocols when operating machinery or performing hazardous tasks.
Education
Bachelor of Science - Sports Management
East Tennessee State University
Johnson City, TN12-2017
Skills
- Employee training
- Performance management
- Customer service
- Data analysis
- Leadership and Development
Timeline
Team Manager
Advance Call Center Technologies
01.2020 - Current
Customer Service Representative
Citibank
09.2018 - 01.2020
Building Supervisor
ETSU recreation center
01.2016 - 09.2018
Bachelor of Science - Sports Management
East Tennessee State University