Jazstine Rascher
Lebanon
Summary
Liability adjuster with expertise in customer service management, settlement negotiations, and operational efficiency. Leverages data analysis and service skills to enhance claims processing and maintain compliance. Proven track record of improving customer satisfaction and streamlining organizational workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disruption Management
Aston Carter
Nashville
07.2025 - 03.2026
- Managed daily routing schedules, enhancing delivery operations and meeting deadlines.
- Analyzed data from past routes to optimize future routes, improving overall efficiency.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Communicated with account teams to confirm pickup times and delivery routes.
- Collaborated with accounting and operations departments to streamline processes and improve inter-departmental communication.
- Conducted training sessions for new employees on company protocols.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Analyzed performance metrics to identify areas for process improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Executive Administrative Assistant
Potential Church
08.2024 - 02.2026
- Coordinated meetings and communications with city officials, mayors, and city commissioners to facilitate effective collaboration on community initiatives.
- Scheduled appointments and travel arrangements to ensure seamless logistics.
- Screened emails and calls, drafted correspondence, and liaised between executives and stakeholders.
- Coordinated administrative support for team communications, projects, presentations, and operational planning to enhance project alignment and efficiency.
- Created presentations, reports, and spreadsheets while safeguarding confidential files and records.
- Maintained expense reports and managed accounts to ensure financial accuracy.
- Managed multiple segments of nonprofit operations, ensuring seamless execution of events and initiatives to foster community engagement.
- Conducted research, tracked project progress, and coordinated tasks across departments.
Liability Adjuster / Customer Service Representative
United Automobile Insurance Company
08.2020 - 03.2024
- Processed inbound calls and initiated first notice of loss (FNOL) claims for auto liability accidents, ensuring prompt claimant response.
- Investigated liability claims through interviews, inspections, and documentation review.
- Determined legal liability and negotiated settlements within established authority limits.
- Communicated effectively with claimants, attorneys, medical providers, and insured parties.
- Analyzed policy language to identify coverage exclusions and limitations.
- Documented claims meticulously to maintain regulatory compliance and uphold company integrity.
- Delivered high-quality customer service in fast-paced call center, boosting customer satisfaction and loyalty.
Beauty Manager / Cashier
Walgreens
06.2019 - 08.2020
- Oversaw all aspects of the beauty department, including inventory, merchandising, and product launches.
- Built strong customer relationships by offering personalized beauty consultations and recommendations.
- Trained and supervised team members on customer service and product knowledge.
- Analyzed sales data and trends to optimize product placement and performance.
- Collaborated with vendors and corporate teams to execute successful promotions and product launches.
- Upheld visual standards to create an inviting and organized sales floor.
- Facilitated seamless transactions, enhanced customer experience, and streamlined store operations.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL06-2017
Skills
- Communication and interpersonal skills
- Problem-solving and critical thinking
- Time management and organization
- Leadership and team oversight
- Adaptability and flexibility
- Claims evaluation and coverage analysis
- Risk assessment
Certification
- All Lines Adjuster 620 License
- Certified Internet Web Professional (CIW)
Timeline
Disruption Management
Aston Carter
07.2025 - 03.2026
Executive Administrative Assistant
Potential Church
08.2024 - 02.2026
Liability Adjuster / Customer Service Representative
United Automobile Insurance Company
08.2020 - 03.2024
Beauty Manager / Cashier
Walgreens
06.2019 - 08.2020
High School Diploma -
Hollywood Hills High School