Jonathan Chaffen
Memphis
Summary
Dedicated and self-motivated professional with a proven track record of identifying and capitalizing on viable opportunities for business expansion and innovation. Skilled in increasing profits, reducing costs, and elevating customer service standards. Over 10 years of experience excelling in driving sales initiatives, making independent decisions, and exercising sound judgment to positively impact company success. Strong analytical and teamwork skills, along with a positive attitude and unwavering commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Owner/Admin/Pro Trader
House of Rockstars
07.2024 - Current
- Analyze charts and notate different analysis of price action movements
- Provide educated market analysis and stock option plays that generate consistent revenue
- Consistently deliver a 70%+ win rate
- Steadily grow membership by 10% MoM
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Consult with customers to assess needs and propose optimal solutions.
Server
Longhorn Steakhouse
07.2020 - Current
- Excel in a dynamic, fast-paced environment by effectively collaborating with team members
- Deliver exceptional guest experiences through active engagement and attentive service
- Number 1 server YoY in guest satisfaction for 3+ years, outpacing other servers’ sales averages by 10%+
- Explain menu items and suggested appropriate options for food allergy concerns.
Client Solutions Executive
AT&T
11.2024 - 01.2025
- Drove lead generation through 325+ weekly calls and in-person outreach across North Texas
- Developed and maintained relationships with corporate decision-makers to provide tailored business solutions
- Conducted consultative sales to address client needs, offering insightful service recommendations and helped close 5+ sales
- Used AVSQ, Ponder GP, and Salesforce to interpret data and conduct customer segmentation analyses.
Education
Bachelor of Arts - Communication Studies
University of Tennessee
01.2021
Skills
- Exceptional Communication/Presentation Skills
- Critical Thinking and Problem Solving
- Strategic Influence
- Market Research and Trend Analysis
- Talent development
- Customer Relationship Management
- Upselling and Cross-selling Techniques
- Competitive Analysis
- Social media control
- Key partnership cultivation
Timeline
Client Solutions Executive
AT&T
11.2024 - 01.2025
Owner/Admin/Pro Trader
House of Rockstars
07.2024 - Current
Server
Longhorn Steakhouse
07.2020 - Current
Bachelor of Arts - Communication Studies
University of Tennessee
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