J'Chaun Bell

• Maintained cleanliness and organization in dining area to enhance customer experience.
• Collaborated with team members to efficiently prepare food items during peak hours.
• Assisted in training new crew members on operational procedures and customer service standards.
• Operated point-of-sale system accurately, ensuring timely processing of customer transactions.

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.

• Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality.

• Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs.

• Monitor donor conditions throughout donation to ensure safety, comfort, and product quality.

• Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures.

• Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting.

• Oversaw all aspects of daily restaurant operations, ensuring prompt and friendly service.
• Managed and trained all restaurant personnel, fostering a customer-focused team environment.
• Handled inventory and labor scheduling to meet and exceed financial and operational targets.
• Resolved complex customer issues and complaints, consistently maintaining high customer satisfaction ratings.

• Led morning shifts, ensuring an efficient and positive customer experience during peak business hours.
• Provided hands-on training and coaching to new and existing crew members.
• Ensured consistent food safety and quality standards were upheld for all morning operations.
• Managed inventory and coordinated with team members to ensure a smooth transition between shifts.

• Managed all incoming customer phone orders and inquiries, ensuring accuracy and efficiency.
• Provided exceptional customer service by addressing guest feedback and resolving issues promptly.
• Collaborated with the front-of-house and kitchen staff to ensure seamless and accurate order fulfillment.