J Daniel
Chennai
Summary
Proven achiever with a track record at Alight Solutions, adept in document processing and fostering team productivity. Excelled in confidentiality handling and process improvement, significantly enhancing operational efficiency, consistently delivering results beyond expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
HRO Processing Assistant
Alight Solutions
Chennai
12.2023 - Current
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Performed regular audits of processed materials, identifying areas for improvement or necessary corrections.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
- Managed and updated employee benefits information.
Associate Operations
Guardian Life
Chennai
06.2021 - 11.2023
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines
Education
Bachelor of Arts - Corporate Secretaryship
SRM University
Chennai, India2020
Skills
- Deadline-oriented
- Document processing
- File Management
- Confidentiality handling
- Inventory Management
- Schedule Coordination
- Application verification
- Employee Training
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
HRO Processing Assistant
Alight Solutions
12.2023 - Current
Associate Operations
Guardian Life
06.2021 - 11.2023
Bachelor of Arts - Corporate Secretaryship
SRM University