Jean Peters

O'Charleys

11.2022 - Current

Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and takeout supplies.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders and manage bills.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Answered customers' questions, recommended items, and recorded order information.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Increased sales significantly by upselling higher-end products to customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.