Jeana Ledbetter
Lenoir City
Summary
Dedicated professional with strong communication and customer service skills. Known for attention to detail and problem-solving abilities, consistently delivering high-quality results in fast-paced environments.
Detail-oriented and self-motivated professional with over 20 years of experience in customer service roles. Proven ability to adapt quickly, collaborate effectively, and manage multiple tasks efficiently, contributing to team success and operational efficiency.
Overview
26
26
years of professional experience
Work History
PSR II
CMG
Lenoir City, TN
11.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
PSR
Dinar Sayani, M.D,
Lenoir City, TN
04.2011 - 08.2013
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
PSR
Loudon Pediatric Clinic
Loudon, TN
06.2007 - 10.2010
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
PSR
Cherokee Health Systems
Lenoir City, TN
02.2001 - 06.2007
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
PSR
Primary Care Associates
Lenoir City, TN
02.2000 - 02.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Lenoir City High School
Lenoir City, TNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Timeline
PSR II
CMG
11.2014 - Current
PSR
Dinar Sayani, M.D,
04.2011 - 08.2013
PSR
Loudon Pediatric Clinic
06.2007 - 10.2010
PSR
Cherokee Health Systems
02.2001 - 06.2007
PSR
Primary Care Associates
02.2000 - 02.2001
High School Diploma -
Lenoir City High School
Responsibilities
patient registration, updating patient information, scheduling appointments, answering phones, insurance verification symptoms ( Availity, UHC etc.)
medical records- HIPPA compliant, release of information forms, disability forms etc., sending medical records through EMR system, check in and check out, collecting copays and posting to patient account balancing end of day and month end, depositing money in the bank for end of day, helped with preparing charts for the next day, getting consults from other physicians, making sure labs in chart for the next day, referrals getting auth. from insurance company