Jeannette Singleton
Murfreesboro
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environments. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mother-Baby Registered Nurse
HCA Tristar StoneCrest
10.2024 - Current
- Manages care from admission to discharge
- Participated in evidence based practice such as rooming in and kangaroo care
- Assesses mother and infant physically, and emotionally
- Monitors data on infants to ensure proper treatment for jaundice levels or blood sugars are stable
- Analysis data to ensure safety of patients on the unit.
- Improved patient satisfaction by providing compassionate and individualized care to mothers and newborns.
- Collaborated with multidisciplinary teams for seamless prenatal, antepartum, and postpartum care.
- Implemented evidence-based practices in maternal-child nursing to promote optimal health outcomes for both mother and baby.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications and monitored vital signs for newborns, ensuring safe and effective care.
Mother Baby Registered Nurse
Lakeland Regional Hospital
01.2022 - 01.2024
- Floor nurse on a very busy mother/baby (postpartum unit)
- Manages care from admission to discharge
- Participated in evidence based practice such as rooming in and kangaroo care
- Assesses mother and infant physically, and emotionally
- Monitors data on infants to ensure proper treatment for jaundice levels or blood sugars are stable
- Analysis data to ensure safety of patients on the unit.
- Improved patient satisfaction by providing compassionate and individualized care to mothers and newborns.
- Collaborated with multidisciplinary teams for seamless prenatal, antepartum, and postpartum care.
- Implemented evidence-based practices in maternal-child nursing to promote optimal health outcomes for both mother and baby.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Assistant Director of Nursing
Haines City Rehab and Nursing Center
08.2021 - 11.2021
- Supports the Director of Nursing in executing the goals and objectives of the nursing department in regard to patient/resident rights, patient/resident care and reflects the mission statement of the facility
- Serves as a role model to nursing staff while facilitating outcomes-based care delivery, cost management, and enhanced customer satisfaction within the context of an interdisciplinary framework
- Provides leadership and direction for the nursing staff while being responsible for the overall management of the Nursing Department
- Ensures nursing staff's compliance with all facility and nursing policies and procedures as well as compliance with regulatory requirements
- Has knowledge on federal, state, and local healthcare related laws and regulations
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Implemented infection control measures, reducing hospital-acquired infections significantly over time.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Registered Nurse
Watson Clinic
09.2020 - 07.2021
- Duties include preparing patients for exams, providing education on obstetric and gynecologic care, finding fetal heart tones, triaging patients on the phone, and more
- Boosted patient confidence in their ability to navigate pregnancy, childbirth, and postpartum recovery by addressing concerns and providing reliable information throughout their healthcare journey.
- Working as a team with the physician and his three APNR’s to provide care for expectant mothers and women seeking care for gynecologic issues
- Works with insurance companies and pharmacies for prior authorizations for medical procedures and medications
- Streamlined prior authorization processes by implementing efficient tracking systems.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Maintained organized records and up-to-date files for all completed and pending authorization requests, ensuring easy access during audits or reviews.
- Works with the utilization manager to ensure clinical notes are codes properly
- Streamlined the case management process by effectively prioritizing high-risk cases for timely intervention and follow-up.
- Collaborated with insurance companies to verify coverage, clarify benefits, and facilitate authorization for medical services, reducing delays in patient care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Licensed Practical Nurse
Elk Valley Health Services
12.2019 - 08.2020
- Served as a home health nurse for pediatric patients in the comfort of their home
- Performed Peg tube care and feedings and medication administration
- Also have experience with tracheostomy and ventilators
- Helping with ADL's and charting all care and procedures provides.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Licensed Practical Nurse
Watson Clinic
03.2014 - 05.2018
- At this multi-specialty clinic, I worked in the gastroenterology department for 3 years
- I oversaw phone messages, rooming patients, medication refills and prior authorizations, and scheduling procedures
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Managed caseloads efficiently by organizing daily tasks, prioritizing urgent cases, and delegating responsibilities as necessary to ensure timely provision of care for all patients.
- Enhanced patient care by assessing insurance coverage and obtaining prior authorization for medical procedures.
- Provided exceptional customer service to both patients and healthcare professionals, addressing concerns related to the prior authorization process.
- Collaborated with healthcare providers to ensure accurate submission of required documentation for timely authorizations.
Education
Bachelor Of Science - Nursing
Western Governors University
Salt Lake City, UT03.2021
Associate Degree In Nursing - Nursing
Jackson State Community College
Jackson, TN05.2020
Skills
- Supervising Experience
- Pediatrics
- CPR/AED certified
- NRP certified
- Epic/Cerner experience
- ICD-10
- Nurse Management
- Referral Coordination
- Patient Care Planning
- Service Coordination
- Resource Utilization
- Care Management
- Medical Records Management
- Care Plan Development
- Healthcare regulations
- Documentation and Reporting
- Discharge Planning Coordination
- Utilization Review
- Insurance Verification
- Microsoft Office proficiency
- Insurance verification
Certification
RN, Tennessee Compact
Neonatal Resuscitation Program
CPR
STABLE
Timeline
Mother-Baby Registered Nurse
HCA Tristar StoneCrest
10.2024 - Current
Mother Baby Registered Nurse
Lakeland Regional Hospital
01.2022 - 01.2024
Assistant Director of Nursing
Haines City Rehab and Nursing Center
08.2021 - 11.2021
Registered Nurse
Watson Clinic
09.2020 - 07.2021
Licensed Practical Nurse
Elk Valley Health Services
12.2019 - 08.2020
Licensed Practical Nurse
Watson Clinic
03.2014 - 05.2018
Bachelor Of Science - Nursing
Western Governors University
Associate Degree In Nursing - Nursing
Jackson State Community College
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