JEBA KALAI ARASI G

• Seasoned Business Analyst with over 13 years of experience in the banking and financial services sector, driving high-impact initiatives across Org Design (OD), fraud detection, and product transformations.
• Proven expertise in eliciting, analyzing, and translating business requirements into actionable user stories and functional designs, ensuring seamless collaboration across technology and operations teams.
• Adept at leveraging tools like JIRA, SAGE, Clarity, Salesforce, and Tableau to manage workflows, analyze performance, track budgets, and deliver data-driven insights to executive stakeholders.
• Demonstrated success in managing cross-functional teams of up to 5 analysts, enhancing productivity and alignment through mentoring, agile practices, and structured communication.
• Strong believer in data-informed decision making, consistently delivering measurable outcomes such as 15–30% improvements in process efficiency, reporting accuracy, and project delivery timelines.
• Experienced in developing and maintaining Business Analyst artifacts—BRDs, FSDs, traceability matrices, process maps—ensuring audit readiness, clarity, and compliance.
• Collaborative partner who builds strong relationships across risk, finance, product, HR, and technology teams to drive shared ownership and collective success.
• Resilient under pressure, with a track record of early risk identification and mitigation, supporting sustainable delivery across multiple project cycles.
• Guided by values of integrity, transparency, and accountability, consistently aligning with the Group’s Code of Conduct and contributing to a culture of compliance and trust.
• Passionate about continuous improvement and learning, with a strong focus on delivering value to customers, enabling team growth, and aligning initiatives with long-term business strategy.

Salesforce certified Business Analyst