Jeff Drinnen
Knoxville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Rusty Wallace Honda
Porter
04.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Auto Parts Delivery Driver
O'Reilly Auto Parts
02.2023 - 12.2023
- Delivered auto parts efficiently to local customers, ensuring timely and accurate service.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries, including customer signatures and inventory logs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored vehicle performance and reported maintenance needs to ensure reliability during operations.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
Engineering Specialist
United States Postal Service, USPS
02.1989 - 09.2022
- Analyzed technical specifications to ensure compliance with industry standards and regulations.
- Assisted in troubleshooting engineering issues, reducing downtime and improving operational workflows.
- Managed multiple projects simultaneously, ensuring timely delivery within established deadlines.
- Facilitated training sessions for junior engineers on best practices and system usage.
- Consistently met or exceeded project deadlines through effective time management and prioritization techniques.
- Facilitated the integration of new tools and technologies into existing workflows, ensuring seamless transitions and minimal disruption to operations.
- Increased overall efficiency by identifying areas for improvement and implementing necessary changes to engineering procedures.
- Analyzed and interpreted data to identify trends and recommend improvements.
Sales Rep.
House Hasson Hardware
03.1978 - 02.1989
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Monitored inventory levels to ensure product availability and timely restocking of popular items.
- Resolved customer complaints promptly, reinforcing commitment to service excellence and client retention.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exceeded sales targets through effective planning and goal setting.
- Participated in trade shows and conferences to network and generate leads.
Education
High School Diploma -
Central High School
Knoxville, TN06-1975
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Computer skills
Accomplishments
While employed by House Hasson Hardware in 1981 was assigned the Southeast Territory calling on Hardware Retail dealers from Lenior City Tn. Thru Cleveland Tn. as a Sales Rep.
The territory when I took over was producing less than 300K per year and was in the bottom 10% out of 67 territories the company had. Within 7 years I was able to build customer base and increase sales to 950K per year and ranked in the top 5 territories in company.
While employed by the USPS was promoted to Supervisor position in Sept. 1994. Was task with leading 50 - 60 employees in a multi functional work environment meeting daily dispatch goals. Was responsible for my employees attendance, addressing poor performance, and scheduling to meet mail volume needs. Also I filled in as Tour Manager as needed managing other supervisors.
I Was promoted to Engineering Specialist in Sept. 2015 responsible for improving mail sorting machine performance. Was assigned Safety Coordinator for the Wiesgarber Plant operations. Also was also Plant Facilitator for training plant employees LOTO program, Hazardous Materials Handling, Asbestos Program. Was also task with planning and implementing building improvements working with Sub Contractors thru completion.
I was detailed to the Johnson City Plant as Maintenance Manager in 2019 due to adverse labor issues within the maintenance dept. There were over 500 grievances filed by the Union. Was able to build trust with the union reps. and working with them built a working environment that reduced the grievances to 2 a month. We also was able to negotiate the 500 grievances benefitting both USPS management and union leaving a clean slate. Was also during this time was able to improve mail sorting equipment performance from one the worst in the Southeast to top 5 in the Southeast Region thru employee best practices and improved moral.
Certification
1994 Graduate "USPS Supervisor Basic Training"
Nashville Tn.
1999 Graduate "USPS Hazardous Material Handling"
Atlanta Ga.
2000 Graduate "Team Motivational Skills"
Kansas City Mo.
2002 Graduate of "Advanced Managerial Skills Training" at the USPS Bolger Center Training Facility in Washington D.C.
Timeline
Rusty Wallace Honda
Porter
04.2024 - 10.2025
Auto Parts Delivery Driver
O'Reilly Auto Parts
02.2023 - 12.2023
Engineering Specialist
United States Postal Service, USPS
02.1989 - 09.2022
Sales Rep.
House Hasson Hardware
03.1978 - 02.1989
High School Diploma -
Central High School