Jeffrey Chauvin

• Manage export shipment readiness including but not limited to documentation/terminal cuts for EX1 voyages departing USLAX (Eagle Express 1 Service offers 11-14 day transits to destinations such as Yokohama, JP, Busan, KR, and Shanghai, CN).
• Provides direction to other teams while ensuring system accuracy and reconciliation of any issues or problems.
• Answer all incoming emails for problem resolution (KPI expected in delivering responses within 2-hour TAT)
• Track and trace rail cargo to ensure network fluidity and limit exposure to cargo idling at ports, terminals, or depots.

Timely and accurate management of all, below scope requests in very, large volumes while avoiding unnecessary costs and driving increased profits for the company.

• Processing of redelivered export loaded containers to customers; US imported containers that are required to be Re-exported back to foreign origin location
• · US origin exported containers that are required to be Returned from foreign location back to US customers
• · Application, removal or change of hazardous placards on containers imported to US
• · Seal issues; missing or discrepancies
• · Leaking, Leaning, or damaged import or export containers
• · Trans-loading of import or export containers damaged at rail
• · Missing or Lost import or export containers
• · Resolution of Empty and Laden containers found at foreign PODs

• Navigated multiple computer systems and applications in order to find information, and to resolve any customer issues. or concerns.

• Identified, escalated, and resolved problems to management in order to bring to a resolution

• Courteously and accurately responded to customer inquiries dealing with service contracts and/or tariffs which includes the necessary ability to navigate through various rules and footnotes and apply information to commodity look-ups.

• Assisted customers with booking creation and modification of their bookings/shipments.

• Answered customer and trucker booking and equipment availability inquiries.

• Verified accurate account invoicing through collaboration with accounting department.
• Managed system support functions to set priorities and service levels expectations.
• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Tracked orders and notified customers of status or potential delays.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.

• Inspected and performed regular maintenance on company equipment and issued gear on daily, weekly, monthly, and annual basis as directed by command.
• Provided training to junior enlisted marines on the M142 High Mobility Artillery Rocket System (HIMARS) to maintain occupational proficiency and promotes combat readiness at all times.
• Provided artillery support to US and allied forces during combat operations while deployed to the Nimruz Province, Afghanistan during Operation Enduring Freedom 2010-2011.
• Subject of a Meritorious Mast conducted by the Commanding Officer, 1st Battalion, 12th Marines, 2D Marine Division (FWD) for superior performance in my role as a launcher gunner on February 4, 2011, executing a mission firing one M31A1 rocket neutralizing two enemy personnel emplacing an improvised explosive device in the Nimruz Province.
• Honorably Discharged