Jeffrey Harris
Arlington
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and supporting organizational objectives.
Overview
24
24
years of professional experience
Work History
Business Owner
Oakland Paw Patrol
Oakland
09.2016 - 04.2025
- Designed targeted marketing strategies that successfully attracted new clients and enhanced client retention.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed daily operations of pet care services and staff scheduling.
- Trained staff on animal handling and customer service protocols.
- Oversaw financial management, including budgeting and expense tracking.
- Monitored cash flow to ensure proper budgeting of resources.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Negotiated favorable contracts with vendors, ensuring quality supplies and services while managing costs.
- Implemented safety procedures for pet care and facility maintenance.
- Organized community outreach events that raised awareness for pet adoption and engaged local residents.
- Resolved customer inquiries and complaints with effective communication skills.
Police Officer II /Police Corporal
City of Memphis
Memphis
01.2009 - 06.2018
- Led major crimes task force, overseeing investigations and coordinating team operations to enhance case resolutions.
- Utilized de-escalation techniques to diffuse active disturbances, ensuring public safety.
- Provided security at public events, including parades, concerts, and sporting events.
- Conducted traffic stops adhering to departmental protocols for safety and compliance.
- Arrested suspects with caution, following established procedures to maintain integrity and civil rights continuity.
- Developed community relationships through outreach programs, fostering trust and collaboration to enhance public safety.
- Advised citizens on preventative measures against crime, equipping them with knowledge to improve personal safety.
- Performed CPR and rescue techniques in medical emergencies as a field medic.
Email Administrator
Regions Bank
Memphis
01.2001 - 06.2006
- Managed daily mail processing and distribution for Regions Bank locations.
- Coordinated vendor relationships to ensure timely delivery of mail services and supplies.
- Trained staff on efficient mail handling and sorting techniques.
- Implemented best practices for secure document management and disposal.
- Developed workflows to streamline mail operations across departments.
- Tested new versions of software before deploying them into production environment.
- Ensured compliance with company's policies related to email usage and security protocols.
- Monitored email system performance and resolved issues to maintain operational continuity.
- Provided technical support to end-users, facilitating effective use of email accounts and applications.
- Deployed scripts for automation of routine administrative tasks associated with managing emails.
- Assisted with migration of existing mailboxes to a new platform or system upgrades.
- Performed periodic maintenance tasks such as disk space management, monitoring logs.
- Implemented security measures to protect the mail server from unauthorized access.
- Set up users' accounts, profiles, directories and file permissions on the mail server.
- Managed database performance tuning and optimization tasks for critical applications.
- Designed and maintained backup and recovery strategies to ensure data integrity.
- Collaborated with development teams to support application database requirements.
- Led database migration projects to modernize systems and improve efficiency.
- Conducted regular audits and maintenance of databases for compliance standards.
- Developed documentation for database processes, procedures, and standards for team use.
- Wrote scripts and processes for data integration and bug fixes.
- Partnered with project management teams on development of scope and timelines.
- Monitored system performance, identified potential bottlenecks, implemented solutions to improve efficiency.
- Resolved conflicts arising from concurrent access by multiple users to shared resources.
- Assisted application developers in designing efficient SQL queries for better performance.
- Provided technical support for database users, troubleshooting issues as they arise.
Education
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN05-2019
Bachelor of Science - Emergency Management
Bethel University
McKenzie, TN02-2018
Associate of Science -
State Technology Institute of Memphis
Memphis, TN05-2007
Skills
- Financial management
- Marketing strategy
- Operations oversight
- Staff training and development
- Customer service excellence
- Relationship management
- Outreach initiatives
- Safety compliance
- Database optimization
- SQL performance tuning
- Database migration strategies
- Root cause analysis
- Technical support
- Team leadership
- Conflict resolution
- Communication skills
Affiliations
- Red Cross of Memphis
- Emergency Services Management
- Crisis Intervention
- Memphis Humane Society
Timeline
Business Owner
Oakland Paw Patrol
09.2016 - 04.2025
Police Officer II /Police Corporal
City of Memphis
01.2009 - 06.2018
Email Administrator
Regions Bank
01.2001 - 06.2006
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Emergency Management
Bethel University
Associate of Science -
State Technology Institute of Memphis