Jeffrey(Jeff) Kiestler
Monterey
Summary
Technology & Security Leader with 15+ years of experience driving IT strategy, infrastructure modernization, and cybersecurity governance for multi-location organizations. Proven record of evaluating technology investments, negotiating vendors, and aligning IT operations with business objectives to reduce risk, control costs, and improve operational resilience. Trusted advisor to leadership with hands-on expertise in infrastructure, security, and enterprise systems.
Overview
20
20
years of professional experience
Work History
Corporate Technology Manager
Cumberland Automotive
Cookeville
05.2018 - 12.2025
- Oversaw IT infrastructure maintenance and upgrades for optimal performance.
- Evaluated vendor proposals and negotiated contracts for technology services.
- Implemented cybersecurity measures to protect sensitive automotive data.
- Coordinated user support initiatives to resolve technical issues promptly.
- Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
- Provided technical support onsite or remotely when needed by end users.
- Reviewed system logs regularly to detect potential issues or anomalies.
- Implemented policies and procedures governing the use of computer systems within the organization.
- Coordinated with vendors for timely delivery of hardware or software products required by the organization.
- Collaborated with project stakeholders to ensure successful deployment of new applications and services.
- Designed and implemented network architectures to meet customer needs.
- Created reports on system performance metrics to assist in decision making process.
- Spearheaded software, hardware and equipment purchasing.
- Conducted research into emerging products and technologies that could improve organizational processes.
- Identified and implemented cost-saving technology solutions.
- Managed and maintained IT infrastructure, including servers, networks, and security systems.
- Performed system testing, debugging, troubleshooting and maintenance activities.
- Managed the installation of hardware components such as routers, switches, cables, and other equipment.
- Ensured compliance with applicable regulations related to information security.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Supported software implementation with client training and troubleshooting expertise.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Negotiated with vendors to procure high-quality technical resources and services at competitive prices.
- Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.
- Coordinated with product teams to provide feedback and insights on user experience improvements.
- Performed regular system audits to identify and address potential security vulnerabilities.
- Evaluated emerging technologies for potential application in solving client challenges.
- Analyzed workflows and established priorities for daily operations.
- Advised on best practices for data management and cybersecurity to protect sensitive information.
- Managed backup, user account and helpdesk systems.
- Met with stakeholders to collaborate and resolve problems.
- Maintained knowledge of advances in information technology systems and applications.
- Controlled operational IT budget and expenditures within department parameters.
- Procured IT resources for strategic and operational computing requirements.
- Examined metrics and prepared IT project progress reports.
Independent Contractor
Self-employed
Bell Buckle
01.2013 - 05.2018
- Managed multiple client projects from inception to completion, ensuring timely delivery of all phases.
- Developed customized solutions tailored to client needs and preferences.
- Maintained accurate records of project timelines and deliverables throughout engagements.
- Collaborated with vendors to procure essential materials and services efficiently.
- Communicated effectively with clients to ensure clarity and satisfaction at every stage.
- Researched industry trends to refine service offerings and improve strategies.
- Kept client satisfaction high by integrating feedback during project development.
- Generated monthly invoices for services rendered, supporting financial reporting.
IT Engineer
Alexander Automotive Group
Franklin
04.2006 - 08.2013
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Installed new hardware and software solutions in accordance with company standards.
- Evaluated IT infrastructure to identify necessary improvements or upgrades.
- Developed policies related to computer network usage, enhancing security protocols.
- Performed troubleshooting duties on LANs, WANs, and voice systems to mitigate connectivity issues.
- Deployed anti-malware solutions across enterprise environment to safeguard against threats.
- Provided technical support for network segments, Internet connections, and intranet systems.
- Assisted in developing disaster recovery plans for service outages or natural disasters.
Education
Some College (No Degree) -
Devry Technical Institute
Irving, TXBachelor of Science -
University of Tennessee
Knoxville, TNSkills
- IT infrastructure oversight and management
- Problem solving
- User support coordination
- End user support
- IT compliance and service management
- IT asset management
- Cybersecurity management
- Network administration
- Enterprise architecture
- IT systems support
- Help desk support
- Cybersecurity implementation
- IT infrastructure planning
- Network configuration
- Technical consulting
- User training
- Enterprise software implementation
- Vendor negotiation
- Network architecture design
- System performance evaluation
- Technology compliance
References
Professional references available upon request.
Timeline
Corporate Technology Manager
Cumberland Automotive
05.2018 - 12.2025
Independent Contractor
Self-employed
01.2013 - 05.2018
IT Engineer
Alexander Automotive Group
04.2006 - 08.2013
Some College (No Degree) -
Devry Technical Institute
Bachelor of Science -
University of Tennessee