JEGATHARANI MURALIKKRISNAN
Nungambakkam - Chennai
Summary
Strong financial acumen with demonstrated success in Operational development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives. Skilled in Microsoft Excel, Word, and PowerPoint.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert – Payments Commercial Cards
Hexaware Technologies
Chennai
2021.12 - Current
- Presently working in cash management and Payment process department for CITI Bank corporate clients across all APAC, and EMEA markets.
- Handling refund, charges reversal process, late payment fees, balance transfer activity, write-off payments, and fund transfer for corporate clients of Citibank.
- Handling NSTP Activity and Combi pay payments - Posting customer payments on card in Real time settlement through XCEPTOR tool, ACRS software and ECS+
- Performing FATCA analysis report and Day 2 recon for Citi clients in APAC, and EMEA markets.
- Performing Payment Reconciliation: To ensure that all the transactions are processed successfully, rectifying duplicate payments posted, and performing payment settlement.
- Performing UAT testing, handling monthly KPI and KCI metrics.
- Contributed towards automation of Combi pay payments and modes of payments via STP, resulting in reduction of manpower.
- Enhanced various automations and control measures for heightened efficacy of process.
- Handling Citibank clients' queries regarding payments and handling escalations email, providing training to clients regarding the modes and methods of payments.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Drafted technical document - Questionnaires, such as user manuals and training materials, to ensure accuracy of content - SOP Reviews, and capacity planning for the team.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
HR Executive
Marketsof1 Analytical Marketing Services Pvt Ltd
Chennai
2019.08 - 2021.08
- Experienced in overall HR activities - generated offers, payslips, and all other formalities.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Investigated employee grievances and complaints in accordance with organizational procedures.
Education
BBA -
Ethiraj College for Women
Chennai04.2024
HSC -
St.Ursula’s Anglo Indian Hr Sec School Church Park
04.2016
Skills
- Financial reporting
- Data Mining and Analysis
- Training and mentoring
- Automation
- Idea Development and Brainstorming
- Strong analytical skills
- Project Planning
- Adaptability and Flexibility
- Problem-solving abilities
- Content management expertise
Custom
- Working with NGO’s
- Painting
- Swimming
- Shuttle
Accomplishments
- Recognized with a Certificate of Excellence towards Automation Process
- Recognized as Best performer for Quality and Optimum productivity
- Recognized as Best performer from Client's end regarding enhancement of VOC.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Subject Matter Expert – Payments Commercial Cards
Hexaware Technologies
2021.12 - Current
HR Executive
Marketsof1 Analytical Marketing Services Pvt Ltd
2019.08 - 2021.08
BBA -
Ethiraj College for Women
HSC -
St.Ursula’s Anglo Indian Hr Sec School Church Park
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