JEGATHARANI MURALIKKRISNAN
Nungambakkam - Chennai
Summary
Strong financial acumen with demonstrated success in Operational development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives. Skilled in Microsoft Excel, Word, and PowerPoint.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert – Payments Commercial Cards
Hexaware Technologies
Chennai
12.2021 - Current
- Presently working in cash management and Payment process department for CITI Bank corporate clients across all APAC, and EMEA markets.
- Handling refund, charges reversal process, late payment fees, balance transfer activity, write-off payments, and fund transfer for corporate clients of Citibank.
- Handling NSTP Activity and Combi pay payments - Posting customer payments on card in Real time settlement through XCEPTOR tool, ACRS software and ECS+
- Performing FATCA analysis report and Day 2 recon for Citi clients in APAC, and EMEA markets.
- Performing Payment Reconciliation: To ensure that all the transactions are processed successfully, rectifying duplicate payments posted, and performing payment settlement.
- Performing UAT testing, handling monthly KPI and KCI metrics.
- Contributed towards automation of Combi pay payments and modes of payments via STP, resulting in reduction of manpower.
- Enhanced various automations and control measures for heightened efficacy of process.
- Handling Citibank clients' queries regarding payments and handling escalations email, providing training to clients regarding the modes and methods of payments.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Drafted technical document - Questionnaires, such as user manuals and training materials, to ensure accuracy of content - SOP Reviews, and capacity planning for the team.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
HR Executive
Marketsof1 Analytical Marketing Services Pvt Ltd
Chennai
08.2019 - 08.2021
- Experienced in overall HR activities - generated offers, payslips, and all other formalities.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Investigated employee grievances and complaints in accordance with organizational procedures.
Education
BBA -
Ethiraj College for Women
Chennai04.2024
HSC -
St.Ursula’s Anglo Indian Hr Sec School Church Park
04.2016
Skills
- Financial reporting
- Data Mining and Analysis
- Training and mentoring
- Automation
- Idea Development and Brainstorming
- Strong analytical skills
- Project Planning
- Adaptability and Flexibility
- Problem-solving abilities
- Content management expertise
Custom
- Working with NGO’s
- Painting
- Swimming
- Shuttle
Accomplishments
- Recognized with a Certificate of Excellence towards Automation Process
- Recognized as Best performer for Quality and Optimum productivity
- Recognized as Best performer from Client's end regarding enhancement of VOC.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Subject Matter Expert – Payments Commercial Cards
Hexaware Technologies
12.2021 - Current
HR Executive
Marketsof1 Analytical Marketing Services Pvt Ltd
08.2019 - 08.2021
BBA -
Ethiraj College for Women
HSC -
St.Ursula’s Anglo Indian Hr Sec School Church Park
Similar Profiles
Monika KumariMonika Kumari
Senior Software Engineer Team Lead at Hexaware TechnologiesSenior Software Engineer Team Lead at Hexaware Technologies
Deveshkumar SinghDeveshkumar Singh
SENIOR PROJECT MANAGER at Hexaware TechnologiesSENIOR PROJECT MANAGER at Hexaware Technologies
Tamilselvan RadhakrishnanTamilselvan Radhakrishnan
Dotnet Core Fullstack Developer at Hexaware TechnologiesDotnet Core Fullstack Developer at Hexaware Technologies