Jelisa Simmons
Nashville
Summary
Detail-oriented professional with a strong background in customer service and sales, consistently delivering exceptional results. Dependable team player thriving in fast-paced environments, demonstrating proven multitasking abilities. Excellent communication skills enhance the capacity to lead and motivate peers, fostering a collaborative atmosphere that drives success. Committed to achieving organizational goals while prioritizing customer satisfaction and team dynamics.
Overview
9
9
years of professional experience
Work History
Executive Housekeeping Manager
Placemakr
07.2021 - Current
- Ordered supplies through approved vendors and submitted invoices for payments.
- Delegate tasks for completion, perform inspections and resolve housekeeping complaints promptly for housekeeping personnel.
- Train, coach, and mentor staff on best practices and protocols to secure smooth transition for new program adoptions.
- Collaborate with front desk to respond promptly to guest requests and promote a positive experience and environment.
- Inspect and evaluate the physical conditions of the establishment to submit recommendations for management regarding painting, repairs, and reallocation of space.
Housekeeping Supervisor
Placemakr
07.2021 - 10.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Customer Service Expert
Allianz
06.2019 - 07.2021
- Establish the customer’s needs and educate them on their life insurance policies
- Explaining coverage details, including how specific products work or what types of claims can be filed
- Email/Fax client policy documents to the correct correspondence in other departments for deceased clients.
Front Desk/Housekeeping
La Quinta Inn& Suites
03.2018 - 01.2019
- Greet and welcome guests as soon as they arrive at the front desk directing visitors to the appropriate locations in the hotel and surrounding area
- Keep updated records of guest reservations, room expenses, and night auditing
- Collaborate with the housekeeping team to complete the daily cleaning schedule, restock cleaning supplies.
Store Manager
Family Dollar
11.2016 - 04.2018
- Teaching new hires to maintain productivity by supporting 5 or more employees organizing merchandise, showcasing upcoming sales, and weekly revenue reviews
- Create reports for district managers to see the productivity for goals met and things to improve on
- Partner with other managers in the area to teach them how new register systems worked and give examples of how things would be more beneficial for customers.
Education
High School -
Giles County High School
Pulaski, TN01.2010
Skills
- Health and safety compliance
- Strong Leadership
- Quality Assurance
- Recruiting and interviewing
- Staff Training and Development
- Cost Control
- Expense Tracking
- Scheduling expertise
- Cross-Department Collaboration
- Facilities Inspection
- Budgeting expertise
- Employee engagement
- Strong leadership
- Staff training and development
- Health and safety regulations
- Chemical handling
- Staff management
- Inventory control
- Waste management
- Quality assurance
- Policy enforcement
- Staff scheduling
- Cost control
- Time management expert
- Expense tracking
- Room inspection
- Housekeeping management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team guidance and motivation
- Inspection skills
- Relationship building
- Complaints handling
- Project management
- Written communication
- Adaptability
- Continuous improvement
Timeline
Executive Housekeeping Manager
Placemakr
07.2021 - Current
Housekeeping Supervisor
Placemakr
07.2021 - 10.2023
Customer Service Expert
Allianz
06.2019 - 07.2021
Front Desk/Housekeeping
La Quinta Inn& Suites
03.2018 - 01.2019
Store Manager
Family Dollar
11.2016 - 04.2018
High School -
Giles County High School
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