Jenai Peoples
Jackson,TN
Summary
9 Year experience in fraud detection, account management, and customer service. Accomplished in enhancing customer relations while also being skilled with negotiation . Expert in conflict resolution, consistently ensuring customer satisfaction and operational integrity.
Professional with strong commitment to delivering exceptional customer service and achieving results. Reliable team player known for adaptability and effective communication skills. Excelled in Microsoft apps and services.
Overview
9
9
years of professional experience
Work History
Fraud Detection Representative
PSCU
03.2021 - 10.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Analyze and report on evolving fraud patterns to assist in mitigating financial losses for account holders.
- Review account transactions to validate legitimacy and implement measures to prevent potential fraud while minimizing customer disruption.
- Manage customer interactions effectively, ensuring high-quality service and fostering positive relationships with clients.
Account Representative
Portfolio Recovery Associates
02.2018 - 02.2021
- Identified and contacted customers with overdue payments, ensuring effective communication and resolution of delinquencies.
- Utilized automated collections software to manage and streamline payment recovery processes.
- Adhered to company policies and procedures, maintaining high standards of compliance and operational integrity.
Sheer ID Representative
FCR
06.2015 - 01.2018
- Collaborated with a team to troubleshoot and resolve issues related to consumer products, ensuring customer satisfaction and loyalty.
- Assisted in managing department operations, focusing on the verification process of customer identifications to prevent fraud.
- Participated in the decision-making process for approving or rejecting IDs, maintaining the integrity of company discount programs.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN05.2013
No Degree -
Jackson State Community College
Jackson, TNSkills
- Remote (Working from home) Experience
- Time Management
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Conflict resolution
- Experience : Microsoft Word, Excel, Office, Powerpoint, Outlook
Available Upon Request:
References:
- Name: Ida Williams Phone : (731) 571-8647
- Name: Victoria Kyle Phone: (574) 343-7462
- Name: Tracy King Phone: (731) 293-8161
Timeline
Fraud Detection Representative
PSCU
03.2021 - 10.2024
Account Representative
Portfolio Recovery Associates
02.2018 - 02.2021
Sheer ID Representative
FCR
06.2015 - 01.2018
High School Diploma -
Elkhart Memorial High School
No Degree -
Jackson State Community College
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