Jenna Doud
Chapel Hill
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cajun Steamer. Expert in cash handling and complaint resolution, consistently enhancing guest experiences through personalized service. Proven ability to multitask effectively while maintaining a professional appearance and fostering warm relationships with customers.
Overview
3
3
years of professional experience
Work History
Server
Cajun Steamer
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Viking Pizza
03.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Assistant
Spring Hill Formals
12.2021 - 11.2023
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Education
Bachelor - Business
University of Tennessee At Chattanoooga
Chattanooga, TN04-2028
High School Diploma -
Forrest School
Chapel Hill05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Complaint handling
- Friendly and helpful
- Strong communication and interpersonal skills
Timeline
Server
Cajun Steamer
03.2024 - Current
Server
Viking Pizza
03.2023 - 04.2024
Customer Assistant
Spring Hill Formals
12.2021 - 11.2023
Bachelor - Business
University of Tennessee At Chattanoooga
High School Diploma -
Forrest School
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