Jenna Meshksar
Lebanon
Summary
Highly skilled and dynamic auto damage adjuster with exceptional investigation abilities and a comprehensive understanding of insurance policies and laws. Background as an investigator in the special investigations unit and certification as a Fraud Claim Law Associate contribute to a wealth of expertise. Proficient in handling complex cases and committed to delivering accurate and fair assessments, making an invaluable asset to any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto estimatics
Snapsheet
05.2023 - Current
- As an estimating Technical Lead I guided a new hire team in understanding company procedures, industry standards and individual insurance partner’s guidelines.
- Individual and team coaching to develop a team of 6 estimators including file reviews, call audits and developing coaching plans.
- Focused on total loss claims with estimate writing including leading the pilot for the total loss settlement team.
Final Expense Insurance
Senior Life Insurance Company
09.2022 - 04.2023
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Finalized sales and collected necessary deposits.
Service Advisor
Caliber Collison
03.2022 - 09.2022
- Help restore the rhythm of customer lives by writing complete estimates up front, guiding them throughout the repair process and providing them with updates while their vehicles are being repaired
- Facilitating a good relationship with technicians to allow a smooth repair and to assist in getting customers vehicles back to them as soon as possible
Estimator
Snapsheet
10.2021 - 03.2022
- Working at a fast pace writing estimates and going over them with shops as well as customers and adjusters as needed
- Maintaining high efficiency at all times while making sure every estimate was written with the insurance company's guidelines
Auto damage adjuster and Special Investigator
GEICO
02.2017 - 10.2021
- Highly trained and skilled with estimatics while working numerous claims, assisting customers throughout the repair process, handling rentals, building relationships with body shops and vendors
- Catastrophe desk adjuster writing hail, fire, and flood claims.
- Working high level claims and using investigative skills to find fraud in Auto damage claims
- Interview policy holders and claimants
- Specializing in property damage, bodily injury and high level medical reviews
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FL05.2000
Skills
- Dynamic auto damage adjuster
- Investigation skills
- Knowledge of insurance policies
- Knowledge of laws
- Investigator
- Fraud claim law associate certification
- Supervisory experience
Accomplishments
Platinum Icar
Awards
- Auto Damage Adjuster of the year for 2019
- FCLA
- I-Car platinum certified
Certification
Fraud Claim Law Specialist
Licensed in several States
Timeline
Auto estimatics
Snapsheet
05.2023 - Current
Final Expense Insurance
Senior Life Insurance Company
09.2022 - 04.2023
Service Advisor
Caliber Collison
03.2022 - 09.2022
Estimator
Snapsheet
10.2021 - 03.2022
Auto damage adjuster and Special Investigator
GEICO
02.2017 - 10.2021
High School Diploma -
Fernandina Beach High School
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