Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Braden

Knoxville

Summary

Over 20 years of experience in customer service and management roles, demonstrating strong leadership and support capabilities. Proven track record of enhancing team performance and customer satisfaction. Committed to contributing skills and values to a collaborative team environment.

Overview

17
17
years of professional experience

Work History

Leasing Manager

AAMCI Golden Age Retirement Village
01.2023 - 04.2025
  • Collected, completed, and processed lease applications primarily thru HUD and Tax Credit requirements.
  • Mentored managers during onboarding process providing guidance on industry practices to improve team performance.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Explained terms of lease and amounts to be paid to tenants as well as collected monthly rent in a timely manner.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
  • Negotiated favorable contract terms with vendors, reducing expenses for property management company.
  • Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.

Office Manager/ Insurance Account Manager

State Farm Insurance
10.2012 - 09.2021
  • Team leader for meetings involving new changes to the company.
  • Reconciled bank statements monthly using Quickbooks.
  • Direct point of contact for all service related inquiries.
  • Assisted walk-in customers, answer incoming calls and direct them accordingly.
  • Made changes to policies and followed up for accuracy.
  • Proficient in all State Farm Computer Programs NECHO, ABS, Prospector +, etc.
  • Solely responsible for all administrative duties needed by the agent and team.
  • Processed payments of new and existing accounts.
  • Assessed needs of customers and suggested appropriate products.
  • Developed and organized all electronic files.
  • Provided quotes for auto, home, life and health insurance, as well as all banking products.
  • Proficient in all Microsoft Office Programs.

CARES Forward Concierge

Provision CARES Proton Therapy Center
09.2020 - 09.2021
  • Schedule follow up appointments for all patients that have finished treatment.
  • Work with other offices to coordinate any needed radiology scans or lab work.
  • Rearrange each doctor's schedule to fit patients in when they are seeing another doctor in the area.
  • Gather pertinent records and documents needed before each appointment via telephone, ETHIN, TCS or Vanderbilt portals.
  • Inform doctors and nurses of any issues patients may be having so that they can address it in a prompt manner.
  • Work through a daily quality control list of up to 40 tasks per day.

Service Director/ Event Manager

Cateechee Golf Club
01.2012 - 06.2012
  • Responsible for advertising employment opportunities and hiring of potential employees.
  • Conducted training for all new hires.
  • Managed teams of up to 20 employees during special events and in the Waterfall Grille.
  • Responsible for weekly ordering of supplies and needed equipment.
  • Held solely accountable for all banquet inventory and records pertaining to purchase orders.
  • Responsible for weekly scheduling of staff, as well as all operations preparing for, and executing events.
  • Processed weekly payroll for all employees in the banquet and restaurant departments.

Catering Sales Manager

SMG Food & Beverage/ Savannah International Trade & Convention Center
11.2007 - 06.2011
  • Serviced all aspects of designated events, from inquiry through catering, and event set up.
  • Maintained client database and updated Caterease with information regarding each new event.
  • Maintained documentation of all proposals, quotes, banquet event orders and contracts related to accounts.
  • Created spreadsheets using Microsoft Excel to keep all equipment, documentation and files organized.
  • Prepared and distributed event documents detailing all information required for the execution of events.
  • Organized teams of 10-30 service workers to ensure prompt and professional service.
  • Held sole responsibility for all offsite, at-cost events and all in-house events.
  • Used Microsoft Office applications for work completion on a daily basis.

Education

Bachelor of Science - undefined

Georgia Southern University
Statesboro, GA
12.2006

Skills

  • Account Management
  • Research
  • POS
  • Events Management
  • Catering
  • Microsoft Excel
  • EMR systems
  • YARDI/ RightSource proficiency
  • Microsoft Office

Timeline

Leasing Manager

AAMCI Golden Age Retirement Village
01.2023 - 04.2025

CARES Forward Concierge

Provision CARES Proton Therapy Center
09.2020 - 09.2021

Office Manager/ Insurance Account Manager

State Farm Insurance
10.2012 - 09.2021

Service Director/ Event Manager

Cateechee Golf Club
01.2012 - 06.2012

Catering Sales Manager

SMG Food & Beverage/ Savannah International Trade & Convention Center
11.2007 - 06.2011

Bachelor of Science - undefined

Georgia Southern University

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