Jennifer Braden

• Collected, completed, and processed lease applications primarily thru HUD and Tax Credit requirements.
• Mentored managers during onboarding process providing guidance on industry practices to improve team performance.
• Trained leasing professionals on regulatory requirements, company policies, and office procedures.
• Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
• Established key relationships with potential leasers and renters.
• Explained terms of lease and amounts to be paid to tenants as well as collected monthly rent in a timely manner.
• Organized and hosted community events, fostering a positive living environment for tenants.
• Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
• Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
• Negotiated favorable contract terms with vendors, reducing expenses for property management company.
• Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.

• Team leader for meetings involving new changes to the company.
• Reconciled bank statements monthly using Quickbooks.
• Direct point of contact for all service related inquiries.
• Assisted walk-in customers, answer incoming calls and direct them accordingly.
• Made changes to policies and followed up for accuracy.
• Proficient in all State Farm Computer Programs NECHO, ABS, Prospector +, etc.
• Solely responsible for all administrative duties needed by the agent and team.
• Processed payments of new and existing accounts.
• Assessed needs of customers and suggested appropriate products.
• Developed and organized all electronic files.
• Provided quotes for auto, home, life and health insurance, as well as all banking products.
• Proficient in all Microsoft Office Programs.

• Schedule follow up appointments for all patients that have finished treatment.
• Work with other offices to coordinate any needed radiology scans or lab work.
• Rearrange each doctor's schedule to fit patients in when they are seeing another doctor in the area.
• Gather pertinent records and documents needed before each appointment via telephone, ETHIN, TCS or Vanderbilt portals.
• Inform doctors and nurses of any issues patients may be having so that they can address it in a prompt manner.
• Work through a daily quality control list of up to 40 tasks per day.

• Oversee daily business operations per community including billing, accounts payable/receivable, payroll, and financial reporting

• Ensure compliance with company policies, regulatory requirements, and internal controls

• Coordinate with leadership, vendors, and external partners to support organizational goals

• Prepare and analyze operations including budgeting, forecasting, billing, and reconciliations

• Monitored cash flow and controlled expenses to support profitability and fiscal stability using Quickbooks

• Streamlined office procedures to improve productivity and service delivery

• Served as primary point of contact for internal departments and external vendors

• Oversee resident accounts, lease administration, renewals, move-ins/move-outs, and delinquency tracking

• Generate monthly reports, rent rolls, and financial statements for corporate and ownership review

• Implement process improvements to increase efficiency, accuracy, and resident satisfaction

• Responsible for advertising employment opportunities and hiring of potential employees.
• Conducted training for all new hires.
• Managed teams of up to 20 employees during special events and in the Waterfall Grille.
• Responsible for weekly ordering of supplies and needed equipment.
• Held solely accountable for all banquet inventory and records pertaining to purchase orders.
• Responsible for weekly scheduling of staff, as well as all operations preparing for, and executing events.
• Processed weekly payroll for all employees in the banquet and restaurant departments.

• Serviced all aspects of designated events, from inquiry through catering, and event set up.
• Maintained client database and updated Caterease with information regarding each new event.
• Maintained documentation of all proposals, quotes, banquet event orders and contracts related to accounts.
• Created spreadsheets using Microsoft Excel to keep all equipment, documentation and files organized.
• Prepared and distributed event documents detailing all information required for the execution of events.
• Organized teams of 10-30 service workers to ensure prompt and professional service.
• Held sole responsibility for all offsite, at-cost events and all in-house events.
• Used Microsoft Office applications for work completion on a daily basis.

• Oversee daily business operations per community including billing, accounts payable/receivable, payroll, and financial reporting

• Ensure compliance with company policies, regulatory requirements, and internal controls

• Coordinate with leadership, vendors, and external partners to support organizational goals

• Prepare and analyze operations including budgeting, forecasting, billing, and reconciliations

• Monitored cash flow and controlled expenses to support profitability and fiscal stability using Quickbooks

• Streamlined office procedures to improve productivity and service delivery

• Served as primary point of contact for internal departments and external vendors

• Oversee resident accounts, lease administration, renewals, move-ins/move-outs, and delinquency tracking

• Generate monthly reports, rent rolls, and financial statements for corporate and ownership review

• Implement process improvements to increase efficiency, accuracy, and resident satisfaction