Jennifer Branam
Ooltewah
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence. I oversaw the day-to-day operations of the office, from customer service to payroll, to taxes, to insurance audits, etc. You name it, I did it. My ex-boss always said I did everything except build the concrete foundation walls.
Overview
19
19
years of professional experience
Work History
Office Manager
Landmark Concrete, Inc.
Chickamauga
05.2006 - 05.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed files and records to obtain information and respond to requests.
- Organized company events including holiday parties, team building activities .
- Assisted in developing budgets for departmental expenses.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Administered payroll and maintained proper documentation of employee personnel.
- Created and managed budgets for travel, training, and team-building activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed office inventory and placed new supply orders.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Processed payroll accurately ensuring all employees were paid on time.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ensured compliance with applicable laws regarding employment practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained filing system for records, correspondence and other documents.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained confidential records relating to personnel matters.
- Interpreted and communicated work procedures and company policies to staff.
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sever
TGI Fridays
Chattanooga
04.2004 - 04.2006
- Explained menu items, describing ingredients and cooking methods upon request.
- Monitored dining room for cleanliness and proper set-up at all times.
- Set up tables in between patrons to reduce wait times.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Patient Care Technician, Emergency Department
Hutcheson Medical Center
Fort Oglethorpe
01.2002 - 03.2004
- Assessed patient needs upon arrival at the ER.
- Monitored patients' conditions by observing physical and mental status, intake and output levels, and exercise tolerance.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Prepared specimens for laboratory testing according to established protocols.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Provided assistance to visitors who had questions about treatment plans or insurance coverage issues.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collected samples for lab testing including urine specimens, throat cultures, sputum specimens, and stool specimens.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained a clean environment in the Emergency Department by cleaning equipment after use and restocking supplies when necessary.
- Transported patients to other departments within the hospital using gurneys or wheelchairs safely and efficiently.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered call lights promptly while on duty in the ER.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Documented patient information accurately in electronic medical records system according to HIPAA guidelines.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided emotional support to patients during difficult times by listening to their concerns and providing comfort measures.
- Restocked unit frequently with necessary medical supplies.
- Utilized available resources appropriately when managing patient care tasks.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Notified senior staff of patient emergencies to optimize outcomes.
- Turned and repositioned bedridden patients to prevent bedsores.
- Responded quickly to emergency situations in order to provide life-saving interventions.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Used hospital-approved devices and techniques to transport and lift patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept instruments and equipment clean and sanitized.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Communicated effectively with members of the interdisciplinary team regarding patient assessments and treatments plans.
- Provided patient care by taking vital signs, blood glucose levels, height and weight measurements.
Education
Associate of Science - Nursing
Chattanooga State Community College
Chattanooga, TN05-2025
GED -
Ringgold High School
05-2002
Some College (No Degree) - Cosmetology Diploma
Northwestern Technical College
Rock Springs GASome College (No Degree) - Certified Nursing Assistant
Northwestern Technical College
Rock Springs, GASkills
- Office management
- Budget management
- Payroll administration
- Invoice processing
- Event planning
- Customer service
- Record keeping
- Data entry
- Scheduling
- Time management
- Communication skills
- Profit and loss management
- Budgeting expertise
- Professionalism
- Fiscal management
- Self motivation
- Bookkeeping
- Computer skills
- Business administration
- Financial tracking
- Billing
- Professional demeanor
- Payroll processing
- Interpersonal skills
- Documentation and reporting
- Human resources management
- Work Planning and Prioritization
- Customer relations
- Employee supervision
- Multitasking
Affiliations
- I love to read for fun and spend time with my family. I also foster neonatal kittens in the community
More about me
- I am a caring and compassionate person. I have felt the calling to help and take care of people since I was a child. Life happens, kids happen and the timing to go back to school was never right. I started taking one class a semester back in 2015 due to working full time and having 2 kids. Then 2 more kids later and I finally completed my pre-requisites and was accepted into the nursing program. This is what I have always wanted to do. I want to make a difference in peoples lives. Even if its one person I feel that is important. I'm a hard worker, I'm a honest person and I have the ability to be lead or lead when needed. I can always take constructive criticism as its just a way to advance my skill and knowledge and I will treat everyone with respect.
Timeline
Office Manager
Landmark Concrete, Inc.
05.2006 - 05.2021
Sever
TGI Fridays
04.2004 - 04.2006
Patient Care Technician, Emergency Department
Hutcheson Medical Center
01.2002 - 03.2004
Associate of Science - Nursing
Chattanooga State Community College
GED -
Ringgold High School
Some College (No Degree) - Cosmetology Diploma
Northwestern Technical College
Some College (No Degree) - Certified Nursing Assistant
Northwestern Technical College
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