Jennifer Dimas
Cleveland
Summary
Dynamic customer service and sales professional with proven success at Simplified Outsource Solutions. Expert in billing and invoicing, leveraging strong customer relations to resolve inquiries and optimize processes. Adept at multi-tasking in high-volume environments, consistently exceeding performance metrics while maintaining a focus on client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
Simplified Outsource Solutions Tea SD
CLEVELAND
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed credit card and check payments for patient bills.
- Resolved customer inquiries regarding billing disputes or discrepancies.
- Followed up with insurance companies regarding unpaid or denied claims.
- Answered phone calls from customers regarding their accounts and provided timely resolution.
- Provided assistance to patients with insurance coverage questions.
- Utilized medical software applications to process claims and payments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified insurance eligibility for services rendered prior to submitting claims.
- Reviewed claims for coding accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Organized information for past-due accounts and transferred to collection agency.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
Office Administrative Assistant/Customer Sales Representative
Maestros Pro Services
08.2017 - 12.2024
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Interacted with over 25 vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Internal Auditor
Check Into Cash
01.2016 - 08.2017
- Documented recommendations to improve internal controls.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Reviewed and identified risks, analyzed controls and tested compliance for over 1000 brick and mortar stores.
- Prepared audit programs and documentation in alignment with Generally Accepted Auditing Standards (GAAS).
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Produced audit reports.
- Investigated discrepancies discovered during auditing process.
- Identified and reported audit issues.
Materials Coordinator Assistant
W.G Yates & Sons
11.2014 - 01.2016
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Medical Debt Collector
Nationwide Recovery Services
02.2014 - 11.2014
- Processed billing calls and answered questions from patients and third-party carriers.
- Developed and documented collection procedures and policies to comply with government regulations.
- Established relationships with customers to encourage payment of delinquent accounts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Analyzed customer financial records to determine appropriate payment plan.
Education
High School Diploma -
Pendleton High School
Pendleton SC06.2008
Skills
- Database entry
- Billing and Invoicing
- Customer Relations
- Data entry proficiency
- Account updating
- Scheduling
- High volume Call center
- Work From home
- Epic certified in registration and billing
- Multi-tasking abilities
- Proficient in multi-system operations
- Efficient with multiple monitors
Accomplishments
- multiple compliment calls from patients about the service they received from me
- epic certification
Timeline
Customer Service Representative/Inside Sales Representative
Simplified Outsource Solutions Tea SD
11.2024 - Current
Office Administrative Assistant/Customer Sales Representative
Maestros Pro Services
08.2017 - 12.2024
Internal Auditor
Check Into Cash
01.2016 - 08.2017
Materials Coordinator Assistant
W.G Yates & Sons
11.2014 - 01.2016
Medical Debt Collector
Nationwide Recovery Services
02.2014 - 11.2014
High School Diploma -
Pendleton High School
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