Summary
Overview
Work History
Education
Timeline
Generic

Jennifer Douglas

Harriman,TN

Summary

Healthcare professional with proven track record in nursing leadership and administrative roles. Skilled in streamlining operations to improve patient outcomes and staff productivity. Known for fostering team collaboration and reliability in dynamic healthcare environments.

Overview

22
22
years of professional experience

Work History

Nurse Administrator

Professional Case Management (ACHC Accredited)
05.2019 - Current
  • Assist regional director in the day-to-day operations and management of over 800 staff in the field as well as 34 Case Managers with a client census of over 500.
  • Assist with management of the physical therapy department to include 1 lead PT, 6 PTs and 20 PTAs.
  • Problem solving with clients and their family members to come to a resolution that works for both parties.
  • Work with the team to ensure company metrics are met as well as identify and implement strategies to improve performance.
  • Assist in leading the team on company initiatives like ACHC compliance and participation in ACS activities and fundraising

Nurse Navigator

Professional Case Management (ACHC Accredited)
11.2018 - 05.2019
  • Management of all new referrals, guiding the client and family through the admission process until care is approved and started
  • Partner with the outreach team on events and recruitment of referrals

Nurse Case Manager

Professional Case Management (ACHC Accredited)
04.2018 - 11.2018
  • Perform focused examinations of department of labor covered conditions and document accordingly.
  • Coordinate care by communicating concerns to the physician as well as assisting patients with obtaining supplies and medication
  • Update care plans accordingly

Regional Nurse Manager

Support Solutions (DIDD and CHOICES)
05.2011 - 04.2018
  • Management and oversight of 3 LPNs, 1 nursing assistant and over 300 direct support professionals in the Greeneville, Chattanooga and Knoxville areas.
  • Coordinate care of clients ensuring communication between multiple doctors and therapies for people with a dual diagnosis of mental illness and developmental disabilities to include physical disabilities.
  • Certified by the state of TN to teach a 20hr medication administration class
  • Assist the team in writing care plans and working with the insurance companies to obtain approval.
  • Attend multiple meetings: Circle of support, incident management, QA, monthly nursing meetings, admissions/discharge /transitions meetings.
  • On call 24/7 for any medical issues and as a resource to staff that have questions or concerns.

Nurse Manager

Mountain Lake Services
01.2007 - 04.2011
  • Nurse Manager of a day habilitation program for 54 people with developmental and physical disabilities.
  • Manager of a home that included 4 gentlemen with intense behavior needs.
  • Coordinate care by ensuring communication between multiple doctors and therapies
  • Yearly and as needed review of Medicare insurance plans choosing and changing them according to the needs of the person.
  • Certified by the state of NY to teach a 5-day medication administration course, 3hr OSHA class and a 6hr course on feeding tubes

Registered Nurse

CVPH Medical Center
05.2006 - 01.2007
  • Acute care setting on a medical surgical unit specializing in Oncology and Infectious disease.
  • Comfort care and pain management for those who have chosen to no longer pursue treatment.

Unit Clerk/CNA

CVPH Medical Center
11.2002 - 05.2006
  • Personal care of patients on a busy medical surgical/Oncology unit.
  • Collecting vital signs and as well as performing duties as assigned by the nurses.
  • Managing the nurse's station; answering phone calls; data entry of doctor's orders, scheduling procedures, keeping track of and ordering supplies, filing documents and all other duties as assigned.

Education

Associate of Science - Nursing

Clinton Community College
Plattsburgh, NY
07.2006

Timeline

Nurse Administrator

Professional Case Management (ACHC Accredited)
05.2019 - Current

Nurse Navigator

Professional Case Management (ACHC Accredited)
11.2018 - 05.2019

Nurse Case Manager

Professional Case Management (ACHC Accredited)
04.2018 - 11.2018

Regional Nurse Manager

Support Solutions (DIDD and CHOICES)
05.2011 - 04.2018

Nurse Manager

Mountain Lake Services
01.2007 - 04.2011

Registered Nurse

CVPH Medical Center
05.2006 - 01.2007

Unit Clerk/CNA

CVPH Medical Center
11.2002 - 05.2006

Associate of Science - Nursing

Clinton Community College

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Jennifer Douglas