Jennifer Duncan-Morin
Knoxville
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Case Management
CHS Health Systems
03.2023 - Current
- Led strategic initiatives to enhance patient care and case management processes.
- Developed and implemented policies to ensure compliance with regulatory standards.
- Mentored and trained case management staff to improve service delivery and effectiveness.
- Analyzed case data to identify trends and drive improvements in resource allocation.
- Collaborated with interdisciplinary teams to optimize patient outcomes and care plans.
- Oversaw budget management, ensuring efficient use of resources within case management operations.
- Facilitated communication between stakeholders, enhancing collaboration across departments.
- Evaluated program effectiveness through regular assessments and stakeholder feedback integration.
Operations Manager
Somatus
08.2020 - 03.2023
- Manage a multidisciplinary team with the goal of closing HEDIS gaps and improving Health Outcomes for Tennesseans with CKD and ESKD.
- Actively managing a caseload of 150 patients with CKD and EKSD and working at assisting them in meeting their individual care goals.
- Actively participating in education of team members on new Company Wide role out of required trainings.
- Daily huddle calls with team to problem solve and strategize better ways to reach the goals for our patients.
- Implementing the new productivity standard for the RNCM staff and currently working at making all staff successful in meeting the new standard.
- Training to be a 'Super User' with Renal IQ reports to utilize data to help us reach out goal of 5 STARS with the insurance companies we work with.
Nurse Manager
Covenant Health Systems
02.2015 - 08.2020
- Responsible for managing the Access Department, Business Office, Scheduling, Referrals, Authorizations and Orders.
- Also responsible for compiling the HHVBP data to present to CMS for Covenant HomeCare and Hospice.
- Active participation in Steering Team and PIT Team to drive positive organizational change.
- Implemented a case study for a new case conference system that was successfully implemented throughout all of HomeCare.
- Performed Managerial on call shifts and helped out with frontline call shifts to relieve nurses from having to pick up extra shifts and prevent burn out.
- Participated in the education of nursing staff during monthly discipline meetings and forum meetings.
- Provided performance evaluations to all supervised staff.
- Participated in ride along visits with frontline staff to assess the use of proper nursing skills and customer friendly engagement.
- Responsible for implementing strategy for boosting Outcome measures for the organization.
CHOICES Care Coordinator Supervisor
BlueCross BlueShield of Tennessee
02.2012 - 02.2015
- Responsible for managing a team of 10 Care Coordinators for the BCBST CHOICES program, a program that manages the long term services and supports for the Medicaid population in the State of Tennessee.
- Responsible for the training of CHOICES BCBST East Grand Region in the new software documentation system, CareAdvance.
- Responsible for the monitoring of reports to assure that all required documentation is accurate and completed on time.
- Perform home visits with Care Coordinators to monitor employee performance and customer satisfaction.
- Handle emergency situations that can arise in day to day management of LTSS.
- TPAES certification.
- PAE certification.
- Responsible for managing the Medicaid benefits for Select Community members in East and Central Tennessee.
- Responsible for providing customer relations to Members, Family, Provider Agencies, Medical Professionals, and other members of the circle of support to ensure complete customer satisfaction and to make sure all needs are met.
- Performed home visits to Member’s home to perform initial assessments and follow up monthly home visits to maintain open communication with Member and Member’s care givers.
- Trained in Care Advance documentation and Integrative Case Management.
- Obtained CCM August 2nd, 2013.
Home Health Nurse Case Manager
Gentiva, UT Home Health, Mercy Home Health
06.2007 - 02.2012
- Responsible for managing the team of health professionals caring for home health patients.
- Responsible for delivering excellent customer service to patients, family members, doctors, insurance companies and insuring customer satisfaction with the home health experience.
- Responsible for receiving insurance authorization.
- Responsible for chart audits and insuring that documentation is complete and following the plan of care.
- Coordinated comprehensive patient care plans, ensuring adherence to medical protocols and regulatory standards.
- Conducted thorough patient assessments to identify healthcare needs and develop tailored interventions.
- Managed multidisciplinary communication among healthcare providers, patients, and families to enhance care continuity.
- Educated patients and caregivers on disease management strategies, medication adherence, and health promotion practices.
- Monitored patient progress regularly, adjusting care plans based on clinical evaluations and feedback from stakeholders.
- Implemented quality improvement initiatives to streamline case management processes and enhance patient outcomes.
- Mentored junior nursing staff in best practices for home health care delivery and documentation compliance.
Chief Clinical Officer
HemaCare Corporation
12.2005 - 06.2007
- Responsible for daily clinical and financial operations of the Bangor, Maine blood donor facility and lab.
- Supervise all clinical staff in their professional duties.
- Assist area manager in the writing of SOPs.
- Work with FDA and AABB to make certain all blood collected is safe.
- Responsible for the training of staff and the recruitment of new employees for the company.
- Led clinical operations strategy to enhance patient care delivery and compliance with regulatory standards.
- Developed and implemented innovative protocols for improving blood collection processes and patient outcomes.
- Oversaw quality assurance initiatives, ensuring adherence to industry best practices and safety regulations.
- Collaborated with cross-functional teams to optimize resource allocation and streamline operational workflows.
Nursing Supervisor
Adventist Healthcare
09.2002 - 09.2004
- Responsible for the running of the Facility and care of the patients by the nursing and assistant staff.
- Responsible for staffing assignments for all shifts, and for making staffing adjustments on all units.
- Responsible for customer service for the entire facility, informing patients of their patient rights and for answering questions from patients and family members.
- Responsible for implementing plans originated from Nurse Management meetings and reporting back to the DON and ADON on the success of implementation.
- Responsible for checking the patient charts to make sure that all doctor orders have been correctly taken off and implemented.
- Responsible for filling out incident reports when any occurrence occurs on the units.
Science Teacher
Fort Worth Independent School District
09.2001 - 08.2002
- Instructed Middle School students in the Alternative School System the state approved science curriculum for grades 6 through 8.
- Assisted School Health Nurse with home visits to help educate parents and students regarding immunizations.
Infection Control Nurse
Osteopathic Medical Center
01.2001 - 09.2001
- Developed infection prevention protocols to enhance patient safety and reduce healthcare-associated infections.
- Conducted regular surveillance of infection rates, identifying trends and implementing corrective actions as needed.
- Educated nursing staff on best practices in infection control, fostering a culture of compliance and safety.
- Collaborated with multidisciplinary teams to address infection control concerns and optimize patient care strategies.
- Led root cause analysis for infection outbreaks, developing action plans to prevent recurrence in healthcare settings.
Lieutenant Nurse Officer
U.S. Public Health Service Commissioned Corps
10.1995 - 09.2000
- Responsible for recruitment, scheduling of tests, collection of research samples( both in the home and in the hospital) and collection of all data for protocol patients, assisting and instructing Clinical Center Medical and Nursing Staff with the IV Glucose Tolerance Test, and other protocol testing.
- Act as a liaison and information resource for the Diabetes Branch, the Clinical Center Nursing staff and the Endocrinology Fellows.
- Provide information and support to protocol patients and research team.
- Assist with the writing of manuscripts for publication in scientific journals.
- Work with Clinical Center Pharmacy on drug adverse action reports to the FDA.
- Provide analytical skills and judgment to the formulation of future Diabetes Branch protocols.
- Led operational initiatives enhancing workflow efficiency and team productivity.
- Streamlined communication processes between departments, improving collaboration and response times.
- Mentored junior staff, fostering skills development and encouraging best practices in daily operations.
- Implemented training programs for new hires, ensuring adherence to company policies and procedures.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Coordinated cross-functional projects, aligning resources with strategic objectives to achieve targeted outcomes.
Education
MBA -
Johns Hopkins University
05.2004
BSN -
University of Wisconsin
08.1995
Skills
- Clinical assessment
- Care coordination
- Quality improvement
- Quality management
- Staff development
- Documentation management
- Budget management
- Interdepartmental collaboration
- Utilization management
- Joint commission standards
- Press ganey measures
- Readmission reduction
- Clinical quality incentives
- Transitions of care
- Teamwork and collaboration
- Time management
- Organizational skills
Special Activities
- Member of Commissioned Corps Readiness Force, 08/96 - 08/00
- Participated in founding of Ft Worth Texas Chapter of Commissioned Officers Association, 03/96
- Member of U.S.P.H.S. Disaster Medical Assistance Team, 03/96 - 08/00
Telephone - Cell
(865) 679-7520
Awards
- U.S.P.H.S. Hazardous Duty Award, 1996
- U.S.P.H.S. Unit Commendation, 1996
- U.S.P.H.S. Unit Commendation, 1997
Publications
Efficacy and Safety of Troglitazone in the Treatment of Lipodystrophy Syndromes, Elif Arioglu, MD, Jennifer Duncan-Morin, RN, Nancy Sebring, RD, Annals of Internal Medicine, 2000, 133, 263-74
Professional License
RN, Tennessee, 166505
Certification
Case Management Certification
CPR Certification
Timeline
Director of Case Management
CHS Health Systems
03.2023 - Current
Operations Manager
Somatus
08.2020 - 03.2023
Nurse Manager
Covenant Health Systems
02.2015 - 08.2020
CHOICES Care Coordinator Supervisor
BlueCross BlueShield of Tennessee
02.2012 - 02.2015
Home Health Nurse Case Manager
Gentiva, UT Home Health, Mercy Home Health
06.2007 - 02.2012
Chief Clinical Officer
HemaCare Corporation
12.2005 - 06.2007
Nursing Supervisor
Adventist Healthcare
09.2002 - 09.2004
Science Teacher
Fort Worth Independent School District
09.2001 - 08.2002
Infection Control Nurse
Osteopathic Medical Center
01.2001 - 09.2001
Lieutenant Nurse Officer
U.S. Public Health Service Commissioned Corps
10.1995 - 09.2000
BSN -
University of Wisconsin
MBA -
Johns Hopkins University