Jennifer Dunn
Smyrna,TN
Summary
Highly-motivated leader with in-depth knowledge and progressive experience in customer service and staff management. Effective leader adept at employee training and supervision, superb customer service skills and phone etiquette, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination.
Overview
11
11
years of professional experience
Work History
Dental Office Manager
Cumberland Pediatric Dentistry
04.2021 - Current
- Lead new hire and continued education training
- Manage doctor schedules
- Supervise dental office team of 30 employees
- Respond to doctor and patient inquiries
- Organize patient scheduling, payment schedules and insurance claims
- Handle insurance and patient payment postings.
Accounts Receivable Specialist
Cumberland Pediatric Dentistry
02.2018 - 04.2021
- Manage accounts for multiple high pace dental office locations
- Process an average of 200 claims a day and log payments in software
- Research and resolve issues with common causes of delays
- Reconcile past-due invoices within 24 hours
- Follow up on past due accounts and turn over to collections as needed
- Post insurance payments for multiple clinics.
Administrative Assistant
Cumberland Pediatric Dentistry
05.2015 - 02.2018
- Greeting patients and visitors in friendly and professional manner
- Answering phone calls and responding to patient inquiries
- Scheduling appointments and managing patient records
- Collecting payments and processing insurance claims
- Maintaining clean and organized reception area
- Preparing patient charts and updating patient information
- Assisting with administrative tasks such as filing and data entry
- Maintaining professional and courteous demeanor with patients and staff
- Assisting with dental procedures as needed
- Generating reports and tracking patient progress
- Ensuring compliance with HIPAA regulations and other applicable laws.
Registered Dental Assistant
MDE
12.2013 - 05.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Worked front desk selling dental treatment plans
Registered Dental Assistant
Dr. Joe Doctora
06.2013 - 12.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
Education
Bachelor's - Business Leadership/ HR
Lipscomb University
Nashville, TN12.2023
Other - Dental Assisting
Remington College
Nashville, TN12.2012
High School Diploma -
Mary G Montgomery High School
Semmes, AL08.2006
Skills
- Leadership
- Public speaking
- Team Building
- Project management
- Spreadsheets
- Digital communication
- Problem-solving
- Conflict-resolution
- Empathy
- Treatment Planning
- Dental software proficiency
- Insurance Billing
- Schedule Management
- Dental Office Management
- Patient Scheduling
- Patient Relations
- Payment plans
- HIPAA Compliance
- Office Administration
- Inventory Management
- Human Resources
- Office meetings
- Staff Management
- Staff Development
- Problem Resolution
Initial
J
Timeline
Dental Office Manager
Cumberland Pediatric Dentistry
04.2021 - Current
Accounts Receivable Specialist
Cumberland Pediatric Dentistry
02.2018 - 04.2021
Administrative Assistant
Cumberland Pediatric Dentistry
05.2015 - 02.2018
Registered Dental Assistant
MDE
12.2013 - 05.2015
Registered Dental Assistant
Dr. Joe Doctora
06.2013 - 12.2013
Bachelor's - Business Leadership/ HR
Lipscomb University
Other - Dental Assisting
Remington College
High School Diploma -
Mary G Montgomery High School
Similar Profiles
Heather HancockHeather Hancock
Front Desk Receptionist at Cumberland Pediatric Dentistry and OrthodonticsFront Desk Receptionist at Cumberland Pediatric Dentistry and Orthodontics
Anne StehleAnne Stehle
Revenue Cycle Manager at Cumberland Pediatric Dentistry and OrthodonticsRevenue Cycle Manager at Cumberland Pediatric Dentistry and Orthodontics
Stephanie MillerStephanie Miller
Dental Assistant at Cumberland Pediatric Dentistry And OrthodonticsDental Assistant at Cumberland Pediatric Dentistry And Orthodontics