JENNIFER ECHEVARRIA PENATE
Madison
Summary
Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual, with the ability to speak spanish. With experience in an office setting, and problem solving. I would be the perfect fit your company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Client Support Analyst
CereCore
Nashville, TN
11.2023 - Current
- Handled sensitive data responsibly by adhering strictly to company privacy policies and industry regulations.
- Created detailed documentation for common support issues, reducing the need for direct client assistance requests.
- Interacted with team members across departments to research and resolve customer issues.
- Assisted clients with technical computer, and EMR issues
- Multitasking between ticket documentation, escalations, and troubleshooting
- Adhere to company/HIPPA policies when verifying clients
Dispatcher
Venus Logistics Inc
327 E Due West Ave, Madison TN 37115
07.2019 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
Business Management - Business Administration And Management
Volunteer State Community College
Gallatin, TN12.2019
High School Diploma -
Hunters Lane High School
Nashville, TN05.2016
Skills
- Dispatching Field Personnel
- Customer Relationship Management
- Schedule Coordination
- Navigation Support
- Delivery Support
- Vehicle Dispatch
- Paperwork Submission
- Spanish Interpreting
- Issue escalation
- Software troubleshooting
- Client service excellence
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Adaptability and flexibility
Certification
Volunteer State Community College
Associate
Business Management
Gallatin, TN
08/2017 to 12/2019
Hunters Lane High School
High school or equivalent
Madison, TN
08/2013 to 08/2016
Languages
Spanish
Native or Bilingual
Timeline
Associate Client Support Analyst
CereCore
11.2023 - Current
Dispatcher
Venus Logistics Inc
07.2019 - Current
Business Management - Business Administration And Management
Volunteer State Community College
High School Diploma -
Hunters Lane High School