Brenda Andrade
Cordova,TN
Summary
Collaborative and highly-focused Assistant Property Manager with a stellar record in supporting property managers to coordinate all on-site processes. Excels at managing property maintenance and occupancy through strategic programs on repairs, rent collection, residents' relations, property marketing, and tenancy renewals.
Overview
10
10
years of professional experience
Work History
Assistant Community Manager
Springs At Buckingham Farms
09.2023 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Assistant Property Manager
Dream Germantown Luxury Apartments/ Asset Living
03.2023 - 09.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Developed policies and procedures for effective property management.
Assistant Property Manager
The View At Shelby Farms/ Carroll Management
06.2022 - 02.2023
- Addressing and settling resident’s questions, concerns and complaints promptly
- Processed applications, performed credit check
- Inspected property conditions and organized maintenance operations
- Regulating accounts, rent collections, and tenant notices
- Conserving organized and updated resident files and records
- Building optimistic relationships with prospective and current tenants
- Assisted in managing all aspects of building’s occupancy and maintenance.
- Investigated and helped to resolve complaints, disturbances and violations.
Assistant Property Manager
The Vue At Claudette Apartments/DJ Acquisitions
10.2021 - 06.2022
- Assists in managing all aspects of building’s occupancy and maintenance.
- Communicates with tenants regarding property-related issues.
- Coordinates with tenants and third parties to address maintenance and facility needs.
- Collaborates with property management team to produce advertising materials.
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Processes applications and conducts credit checks.
- Collects monthly fees and maintains records of payments and rental activity.
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
- Investigates and helps to resolve complaints, disturbances and violations.
- Complies with anti-discrimination laws with regard to housing, renting and advertising.
- Contributes to team efforts by accomplishing related tasks as needed.
Multi- Site Assistant Property Manager
Emerald Pointe, Emerald Square/ Key City Capital
08.2021 - 09.2021
- Provided excellent customer service to internal/ external customers, including prospects, residents, and vendors
- Supervised property team in absence of Community Manager
- Maintained accurate records of occupancy and complete leasing contracts
- Responsible fr performing financial and accounting functions, including producing reports, and managing delinquent accounts.
- Professionally answered telephone inquires at all time
- Investigate complaints, disturbance, violations, and resolved problems following management rules and regulations
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
Multi-Site Assistant Property Manager
Emerald Pointe & Emerald Square/ DJ Acquistions
08.2018 - 08.2021
- Organized thorough records and produced timely reports detailing the activities of the organization
- Conducted tours to showcase properties, amenities, and community as a whole
- Followed up pn problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Greeted prospective residents and showcased community features and benefits to drive sales.
- Walked grounds regularly to verify property's appearance
- Facilitated timely collection of all rent, late fess, and utility payments
- Monitored work orders for maintenance needs and executed (24-72 hours) follow ups to verify completion
- Generated delinquency and vacancy reports to address past due accounts and foster total occupancy
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise, and knowledge of local laws
- Worked with leasing specialists to market vacancies and keep occupancy rates high
Apartment Leasing Consultant
Emerald Properties/ Belew Rentals
12.2016 - 08.2018
- Warmly greet visitors, prospective renters, and current residents
- Provide potential tenants with brochures information, and tours of facilities and available units
- Conduct background credit checks
- Assist with record keeping, bookkeeping, filing paperwork as required
- Assisted in maintaining strong relationships with existing tenants and working on tenants issue to find a solution.
- Kept up with competing properties information( monthly market survey) maintained current information on all aspects of property including size, special features, and pricing.
Retail Sales Associate
Sally's Beauty Store
09.2014 - 12.2016
- Interacted with customers, providing information and top- notch customer service
- Helped maintain clean, orderly work environment
- Shelved and stocked beauty products
- Resolved customer issues effectively
- Maintained knowledge of current promotions and offers
- Handled cash and credit transactions expertly
- Assisted customers and supported co-workers
- Determined needs and advised customers on purchases
- Quickly connected with each customer to offer assistance and promote products
Education
High School Diploma -
Watkins Overton High School
Memphis, TN05.2014
Skills
- Bilingual
- Resident Relations
- Leadership Skills
- Collection Management
- Taking Criticism
- Excellent communication and interpersonal skills
- Detail oriented and highly organized
- Strong customer service skill
- Skilled in time management and ability to prioritize tasks
- Excellent critical thinking and problem-solving skills
- Solid understanding of anti-discrimination housing laws
Languages
Spanish
Native or Bilingual
Timeline
Assistant Community Manager
Springs At Buckingham Farms
09.2023 - Current
Assistant Property Manager
Dream Germantown Luxury Apartments/ Asset Living
03.2023 - 09.2023
Assistant Property Manager
The View At Shelby Farms/ Carroll Management
06.2022 - 02.2023
Assistant Property Manager
The Vue At Claudette Apartments/DJ Acquisitions
10.2021 - 06.2022
Multi- Site Assistant Property Manager
Emerald Pointe, Emerald Square/ Key City Capital
08.2021 - 09.2021
Multi-Site Assistant Property Manager
Emerald Pointe & Emerald Square/ DJ Acquistions
08.2018 - 08.2021
Apartment Leasing Consultant
Emerald Properties/ Belew Rentals
12.2016 - 08.2018
Retail Sales Associate
Sally's Beauty Store
09.2014 - 12.2016
High School Diploma -
Watkins Overton High School
Similar Profiles
Sarah BartholomewSarah Bartholomew
Housekeeper at Capon Springs & FarmsHousekeeper at Capon Springs & Farms
Marie Claudette Charles SeideMarie Claudette Charles Seide
Poultry Boner at Wayne Farms - Union SpringsPoultry Boner at Wayne Farms - Union Springs
Kendrick AquinoKendrick Aquino
Cf66 Volunteer Captain at 2600 Buckingham Ave, Lakeland, FL 33803Cf66 Volunteer Captain at 2600 Buckingham Ave, Lakeland, FL 33803