Summary
Overview
Work History
Education
Skills
Affiliations
Certification
STATE OF TENNESSEE
References
Timeline
Generic

Jennifer Gentry

Christiana

Summary

Dynamic professional with extensive experience in customer service and childcare, notably as a Receptionist at MMC. Proven ability to multitask effectively while maintaining a welcoming environment. Skilled in documentation and reporting, with a strong commitment to providing exceptional care and support, ensuring a safe and nurturing atmosphere for children.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Childcare Provider for Grandchildren

Self-employeed
Christiana
09.2024 - Current
  • Maintained a clean and organized play area.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Observed children's behavior and development, communicate information with parents.
  • Assisted with feeding infants and toddlers during meal times.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Secured indoor and outdoor premises to protect children.
  • Sanitized toys and tables to maintain clean, safe environment.

Receptionist

MMC
Murfreesboro
11.2021 - 08.2024
  • Greeted patients and directed visitors to appropriate personnel, ensuring a welcoming environment.
  • Maintained organized reception area by tidying furniture and arranging materials.
  • Processed customer payments using cash registers and point-of-sale terminals per company policies.
  • Performed accurate and timely data entry into various computer systems.
  • Monitored office supplies inventory, placing orders as needed to maintain stock levels.
  • Verified patients' insurance cards prior to system entry for appointment logging.
  • Updated customer and client information to ensure accurate account maintenance.
  • Provided exceptional customer service while interacting with internal and external clients.

Childcare for Grandchildren

Self-employeed
Murfreesboro
01.2014 - 11.2021
  • Transitioned from full-time employment to provide care and instruction for grandchildren.
  • Maintained a consistent schedule from Monday to Friday during early caregiving phase.

Eligibility Assistant/Counselor

Dept of Human Services
01.2009 - 01.2012
  • Interviewed clients in person and via phone to help determine eligibility for Food Stamps, TennCare, and Families First.
  • Recorded verifications, and conversations in computers running record.
  • Processed metered mail and delivered to post office.
  • Took care to keep records/applications private and assisted caseworkers in day-to-day workloads.
  • Recorded voter registration on declination forms and put into database and filed.

Secretary

Dept of Human Services
01.2002 - 01.2005
  • Greeted clients, answered phones, entered data into computer regarding clients.
  • Scheduled appointments.
  • Oversaw other front desk employees and gave daily tasks to do.
  • Was in charge of receiving TennCare applications and gathering all necessary information for the case workers to complete.
  • Was also in charge of filing and storing said applications.

Telecommunicator/Police Dispatcher

Smyrna Police Dept
01.1996 - 01.2000
  • Received phone calls and directed and prioritized calls to correct personnel.
  • Kept constant radio contact with officers, fire personnel or city workers in high stress/intensity situations.
  • Kept constant record of information as it came across the phone or radio.
  • Entered data in state/national computer databases.
  • Worked with fellow dispatchers on emergency calls which required all hands-on deck.

Education

Diploma -

Smyrna High School
Smyrna
01.1984

Skills

  • Customer service excellence
  • Basic Word and Excel
  • Multi-line phone systems
  • Dependable and hardworking
  • Effective multitasking
  • Documentation and reporting
  • Decision making
  • Food preparation and service
  • Time management skills

Affiliations

  • Participated in Torch Run with Special Olympics with Law Enforcement

Certification

TDD TELECOMMUNICATOR TRAINING

BASIC TELECOMMUNICATOR TRAINING

TIES/NCIC/NLETS BASIC CERTIFICATION

STATE OF TENNESSEE

  • RECOGNITION OF 5 YEARS OF SERVICE WITH STATE OF TN

References

References available upon request.

Timeline

Childcare Provider for Grandchildren

Self-employeed
09.2024 - Current

Receptionist

MMC
11.2021 - 08.2024

Childcare for Grandchildren

Self-employeed
01.2014 - 11.2021

Eligibility Assistant/Counselor

Dept of Human Services
01.2009 - 01.2012

Secretary

Dept of Human Services
01.2002 - 01.2005

Telecommunicator/Police Dispatcher

Smyrna Police Dept
01.1996 - 01.2000

Diploma -

Smyrna High School

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Jennifer Gentry