Jennifer Goolsby
Ooltewah
Summary
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Enthusiastic professional experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Employee
Chick-fil-A
Ooltewah
10.2024 - Current
- Greeted customers warmly and ensured a positive first impression.
- Managed front desk operations and coordinated guest check-ins efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Assisted in training new staff on customer service protocols and procedures.
- Processed payments accurately using point-of-sale systems effectively.
- Monitored inventory levels and reported shortages to management regularly.
- Greeted customers and provided friendly customer service.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Provided take-out services to customers who preferred to dine offsite.
Barista
Wired Coffee Bar
01.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Babysitter
McKee Foods
Collegedale, TN
01.2024 - 06.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
Lead Janitor
McKee Foods
06.2020 - 12.2023
- Consistently maintained compliance with established industry standards for sanitation practices during all cleaning operations.
- Contributed to a healthier work environment by addressing potential hazards and implementing appropriate safety measures.
- Ensured timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
- Reduced maintenance costs by regularly inspecting equipment and promptly reporting any issues to management.
- Achieved a cleaner and safer environment by thoroughly maintaining all assigned areas, including restrooms, offices, and common spaces.
- Received positive feedback from clients regarding the cleanliness of facilities under my supervision.
Housekeeper
Airbnb
Ooltewah
04.2023 - 08.2023
- Maintained cleanliness and organization of guest accommodations.
- Prepared properties for incoming guests through thorough cleaning.
- Managed laundry duties, ensuring fresh linens for each stay.
- Conducted inventory checks for cleaning supplies and toiletries.
- Collaborated with property owners to meet specific cleaning standards.
- Implemented efficient cleaning routines to optimize workflow and time management.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Lifeguard
McKee Foods
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to patron incidents in professional and timely manner.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
High School Diploma -
Collegedale Academy High School
Collegedale, TN05.2024
Some College (No Degree) - Marketing Management And Research
Southern Adventist University
Collegedale, TN, TNSkills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Dependability
- Childcare
- Activity Planning
- Light Housekeeping
- Licensed driver
- Professionalism and Discretion
- CPR Certified
- Emergency Response
- Creative Thinking
- Cooking
- Computer Use
- Customer service
- Point-of-sale operation
- Inventory management
- Food hygiene
- Team collaboration
- Cash handling
- Training new employees
- Positive attitude
- First aid training
- Strong work ethic
- Problem-solving
- Waitstaff etiquette
- Basic math
- Team player attitude
- Professional appearance
- Positive demeanor
- Up-selling strategies
- Food allergy awareness
- Attention to detail
- Multitasking and organization
- Phone etiquette
Certification
- First Aid/CPR Certified
Languages
1,1,5
Drawing, Painting, Reading, Writing, Working Out, Cooking, Playing Soccer, and Learning New Things.
I love engaging in hobbies like drawing and painting because it's calming and lets me be creative. It's my form of self-expression that brings me joy and satisfaction when I get to bring my thoughts and visions to life on canvas or paper.
Reading is like embarking on a journey to different worlds, time periods, and perspectives without leaving the comfort of your home. It's also another way I like to relax and enjoy my alone time.
Writing offers a similar escape, allowing me to create my own worlds, characters, and narratives. Whether it's poetry, fiction, or personal reflections, the process of putting pen to paper (or fingers to keyboard) can be incredibly fulfilling for me when I weave words into stories or convey my thoughts and emotions.
Working out is not just about physical health but also mental well-being for me. Exercise boosts my mood and energy levels, leaving me feeling refreshed and invigorated. Plus, achieving fitness goals and seeing progress over time is incredibly rewarding.
Playing soccer is a thrilling combination of physical activity, teamwork, and competition. I love having the opportunity to get out and play with my team every now and then.
Cooking is another one of those things that allows me to be creative, but it also allows me to make delicious meals for the people I love. The satisfaction of creating a delicious meal to share with loved ones is unmatched. Every step of the cooking process is a source of enjoyment for me.
References
Edit later
Timeline
Front of House Employee
Chick-fil-A
10.2024 - Current
Babysitter
McKee Foods
01.2024 - 06.2024
Housekeeper
Airbnb
04.2023 - 08.2023
Lifeguard
McKee Foods
05.2022 - 08.2022
Lead Janitor
McKee Foods
06.2020 - 12.2023
Barista
Wired Coffee Bar
01.2020 - Current
High School Diploma -
Collegedale Academy High School
Some College (No Degree) - Marketing Management And Research
Southern Adventist University