Open To Work
Shelley Grysban
Columbia
Summary
Dynamic professional with extensive experience in spa and retail management. Expert in time management, records management, and inventory control, contributing to improved operational workflows and customer satisfaction. Ready to drive team performance and enhance client experiences.
Overview
16
16
years of professional experience
Work History
Assistant Spa Manager
Salted Peace
Spring Hill
07.2019 - Current
- Managed daily spa operations and ensured smooth service delivery.
- Assisted in training new employees on spa protocols and customer service standards.
- Provided exceptional customer service by addressing client inquiries and concerns.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Created detailed documentation of client information to support service continuity.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Maintained an organized inventory of products, materials, and supplies.
- Provided support to therapists during treatments ensuring clients received excellent service.
- Provided exceptional customer service to guests at all times.
Assistant Store Manager
Berlin Store
Berlin
01.2013 - 09.2014
- Managed daily store operations and maintained optimal inventory levels to support sales.
- Trained and supervised staff to ensure excellent customer service standards.
- Implemented store policies and procedures to streamline operations and ensure compliance.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies.
Dispatcher
Spring Hill Police Department
Spring Hill
01.2010 - 09.2012
- Coordinated emergency response operations for police department, enhancing community safety.
- Managed communication between officers, dispatchers, and emergency services, ensuring timely and accurate information flow.
- Utilized radio systems to relay critical information to first responders promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Trained new dispatch staff on procedures and protocols, fostering adherence to best practices.
- Documented call details and incident reports accurately for record-keeping purposes.
Education
High School Diploma -
North Ft. Myers High School
North Ft. Myers, FL06-1993
Skills
- Spa inventory management
- Records management
- Client database management
- Operational efficiency
- Scheduling
- Microsoft Office
- Problem resolution
- Time management
- Customer service
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteHybridSalary Range
$35000/yr - $200000/yrTimeline
Assistant Spa Manager
Salted Peace
07.2019 - Current
Assistant Store Manager
Berlin Store
01.2013 - 09.2014
Dispatcher
Spring Hill Police Department
01.2010 - 09.2012
High School Diploma -
North Ft. Myers High School