Jennifer Harmon
Luttrell
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner, and with a demonstrated record of retail success. I have been over the store inventories. I opened and closed the store. Handled cash deposits.
Overview
4
4
years of professional experience
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
Knoxville
06.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff performance and provided training to enhance customer service.
- Oversaw inventory management and coordinated stock replenishment processes.
- Implemented visual merchandising standards to promote product visibility and appeal.
- Developed employee schedules to optimize staffing levels during peak hours.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
Education
High School Diploma -
Union County High School
Maynardville, TN05-1999
Skills
- Cash handling
- Sales reporting
- Customer relationship management
- Staff supervision
- Time management
- Problem solving
- Team building
- Performance evaluation
- Special events
- Operations oversight
- Bank and safe deposits
- Training and mentoring
- Inventory oversight
- Employee terminations
- Retail inventory management
- Delegating work
- Policies and procedures
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
06.2021 - Current
High School Diploma -
Union County High School