Jennifer Hoskins
Seymour
Summary
Dynamic professional with a proven track record in patient record management, patient safety and satisfaction, honed across roles from Radiologic Technologist at Methodist Hospital Of Indiana to Patient Services Representative at University Physicians Association. Expert in leveraging interpersonal communication and critical thinking skills to enhance operational efficiency. Achieved significant success utilizing problem-solving abilities.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking the opportunities to enhance abilities while contributing to facility growth.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Bright Brush Painting
Seymour
10.2023 - Current
- Implemented promotions to help with developing services.
- Devised and implemented marketing strategies to attract new clients.
- Maintain relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Calculate net income and adjust strategies to increase income and bottom-line profits.
- Implement successful strategies to increase revenue and target new customers.
- Form and sustain customer relationships.
Patient Service Representative
Blount Gastroenterology Associates
Maryville
03.2023 - 08.2023
- Maintained a clean and organized reception area.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing procedures compared to schedule.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scheduled appointments with patients and healthcare professionals.
- Accessed programs and accepted payments based on patient procedures and insurance coverage.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Inputted patient demographic data into electronic health record system.
Patient Service Representative
Blue Ridge Family Dentistry
Maryville
05.2022 - 03.2023
- Prepared daily reports on registration and payment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Accessed programs and set up correct patient billing and payments based on patient means and needs.
- Scheduled and confirmed patient appointments with patients and healthcare staff.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Explained various admission forms and policies, acquiring signatures for consent.
- Maintained a clean and organized reception area.
- Inputted patient demographic data into electronic health record system.
Patient Service Representative
University Physicians Association
Alcoa
06.2021 - 03.2022
- Prepared daily reports on registration and patient payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Supported clinic operations using customer service skills and detailed system knowledge.
- Explained various registration forms and policies, and acquired signatures for consent.
- Addressed patient questions and concerns, resolving issues in a timely and empathetic manner.
- Maintained a clean and organized reception area.
- Inputted patient demographic data into electronic health record system.
Radiologic Technologist
Marion General Hospital
Marion
06.2018 - 12.2020
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Participated in continuing education activities related to new developments in Radiologic Technology field.
- Provided assistance to physicians and other technologists during complex procedures.
- Ensured that all documents related to patients' medical history were maintained properly according to HIPAA regulations.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
Office Manager
Longe Vision Center
Marion
10.2015 - 06.2018
- Implemented office policies and procedures.
- Received and organized correspondence from other medical offices and doctors.
- Analyzed business performance data and forecasted results for upper management.
- Provided leadership, insight and mentoring to newly hired employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Interpreted and communicated work procedures and company policies to staff.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Proposed or approved modifications to daily procedures.
- Delegated work to staff, setting priorities and goals.
- Managed office inventory and placed new supply orders.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in developing budgets for departmental expenses.
Patient Service Specialist
Midwest Eye Consultants
Marion
08.2013 - 10.2015
- Verified documentation to avoid critical errors that would impact patient care and payments for services.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Responded to patient questions or concerns regarding account status.
- Obtained informed consent and payment documentation from patients and filed in system.
- Maintained knowledge of current insurance requirements for billing purposes.
Customer Support Specialist
Moorhead Communications
Marion
10.2011 - 07.2012
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Responded quickly to customer questions, needs and problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Maintained positive working relationships with coworkers and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Radiologic Technologist/Medical Assistant
HealthPointe Immediate Care
Zionsville
09.2008 - 10.2011
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Participated in continuing education activities related to new developments in Radiologic Technology field.
- Conducted quality control tests on all radiologic equipment to ensure accuracy of images produced.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Greeted patients warmly and promoted individual comfort throughout procedures while being as discrete as possible.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Positioned patients properly for imaging and procedures, calmly giving instructions on when to stay still to optimize image quality.
- Performed various lab testing, phlebotomy, injections, etc.
- Reviewed various insurance plans and covered procedures.
Radiologic Technologist
Methodist Hospital Of Indiana
Indianapolis
06.2005 - 09.2008
- Reviewed diagnostic image quality and saved diagnostic images in appropriate patient records.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Participated in continuing education activities related to new developments in Radiologic Technology field.
- Oversaw work of students, correcting work and mentoring on techniques.
- Monitored patient's condition during radiologic procedures in order to maintain comfort level throughout the process.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Prioritized and organized tasks to maximize patient care goals.
- Worked with cross-functional teams to achieve goals.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides.
- Transport patients to and from department.
Education
Associate of Applied Science - Radiologic Technology
Ball Memorials Radiologic School of Technology
Muncie, IN05-2005
High School Diploma -
Mississinewa High School
Gas City, IN05-2002
Skills
- Patient safety
- Appointment scheduling
- Team leadership
- Interpersonal communication
- Surgical radiography
- Portable radiography
- Pediatric imaging
- Patient shielding techniques
- Orthopedic imaging
- ALARA adherence
- HIPAA compliance
- Patient education
- Data entry
- Problem solving
- Attention to detail
- Trauma imaging
- Empathy and patience
- Digital radiography
- Conflict resolution
- Multi-task management
Certifications/License
- ARRT- 391794
Timeline
Owner/Operator
Bright Brush Painting
10.2023 - Current
Patient Service Representative
Blount Gastroenterology Associates
03.2023 - 08.2023
Patient Service Representative
Blue Ridge Family Dentistry
05.2022 - 03.2023
Patient Service Representative
University Physicians Association
06.2021 - 03.2022
Radiologic Technologist
Marion General Hospital
06.2018 - 12.2020
Office Manager
Longe Vision Center
10.2015 - 06.2018
Patient Service Specialist
Midwest Eye Consultants
08.2013 - 10.2015
Customer Support Specialist
Moorhead Communications
10.2011 - 07.2012
Radiologic Technologist/Medical Assistant
HealthPointe Immediate Care
09.2008 - 10.2011
Radiologic Technologist
Methodist Hospital Of Indiana
06.2005 - 09.2008
Associate of Applied Science - Radiologic Technology
Ball Memorials Radiologic School of Technology
High School Diploma -
Mississinewa High School