JENNIFER LAFAVORE
Kingston
Summary
Motivated and professional customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes while demonstrating reliability and adaptability in fast-paced environments. Building strong customer relationships, ensuring high satisfaction levels. Prioritizing, and handling customer interactions promptly, utilizing empathy to enhance the overall service experience. Compatable technology skills with CRM.
Overview
7
7
years of professional experience
Work History
Weigel's
01.2024 - Current
- Management Assistant, provided friendly efficient customer service and maintain a positive attitude during high traffic hours.
- Accurately handled cash, credit, debit, and digital payments, while balancing the register at the end of each shift.
- Maintained clean, organized refreshment area, assisted in restocking after the stock was delivered.
- Checking invoices of vendors, then submitting invoices into system.
NA
Hobby Lobby
07.2023 - 11.2023
- In charge of maintained fully stocked and organized product displays.
- Ensured Merchandise was properly rotated, priced, and labeled.
- Assisted with unloaded merchandise from delivery vehicles daily and processing inventory in the stockroom.
- Set up seasonal and promotional displays according to store guidelines.
- Maintain clean and orderly aisles, end-caps, and backroom storage area.
- Supported daily store operations and worked as part of a team to meet department goals.
Solar Bear HVAC
03.2019 - 09.2021
- Answered high volume inbound calls customer inquiries about their HVAC service maintenance and repairs.
- Scheduled service appointments and coordinated technician dispatching based on urgency location and availability.
- Followed up on warm leads to schedule free estimates, tune-ups and service appointments.
- Managed inbound inquiries and converted customer questions into scheduled service calls.
- Logged all customers interactions and lead details in CRM software. Tracked daily, weekly and monthly leads.
Education
High School -
King High School
Tampa, FLSkills
- Critical Thinking
- Reliability & Strong work Ethic
- Communication Skills
- Team work & Collaboration
- Adaptability
- Attention to Detail
- POS Systems
Timeline
Weigel's
01.2024 - Current
NA
Hobby Lobby
07.2023 - 11.2023
Solar Bear HVAC
03.2019 - 09.2021
High School -
King High School