Jennifer Lane

• Develop a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
• Provide exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
• Maintain patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
• Process insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
• Monitor trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
• Achieve timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines.
• Communicate with insurance companies to research and resolved coding discrepancies.
• Resourcefully use various coding books, procedure manuals, and on-line encoders.
• Review patient charts to better understand health histories, diagnoses, and treatments.
• Monitor changes in coding regulations to provide recommendations for compliance.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Maintained accuracy, completeness, and security for medical records and health information.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Managed day-to-day business operations

• Increased customer satisfaction by providing high-quality services and timely communication.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Managed and directed staff
• Provided excellent direction and communication for the best results and functionality of the center.
• Communicated with my local and state authorities and completed all requirements for the state license requirements.

• Completed reviews of codes, requirements, and project plans.
• Performed tests of prototypes and final products.
• Investigated available resources to develop more useful project plans.
• Gathered requirements and developed project plans.
• Managed multiple projects simultaneously while adhering to strict deadlines, ensuring timely delivery of high-quality products.
• Increased system performance through rigorous testing and debugging processes, reducing errors and downtime.