Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Long

Rocky Top

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Veterinary Receptionist

Norris Animal Hospital
04.2025 - Current
  • Managed scheduling and appointments for over 100 clients weekly, ensuring efficient patient flow.
  • Coordinated communication between veterinarians and pet owners to relay critical health information.
  • Maintained accurate electronic medical records using practice management software for effective data retrieval.
  • Trained new staff in customer service protocols and front desk operations to enhance team effectiveness.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.

Referral Specialist

Covenant Health
07.2019 - Current
  • Verify insurance, check authorization numbers, get patients scheduled for testing and specialty offices. check in ans check out collecting copays, verify all information is correct.

Production Worker

Edgewell
09.2024 - 04.2025
  • Operated machinery to ensure efficient production flow and minimize downtime.
  • Monitored quality control processes, identifying defects and implementing corrective measures.
  • Trained new employees on safety protocols and standard operating procedures.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Followed safety procedures and guidelines to maintain safe working environments.

Insurance verification and Collections

LaFollette Eye Clinic
01.2014 - 07.2019
  • Insurance verifications, authorizations, schedule patient appointments, and collections

Check Out/ Surgery Scheduler

Parkway Cardiology
01.2010 - 05.2014
  • Checking out patients, scheduling surgeries, scheduling follow up appointments, verifying all information is correct.

Education

High School Diploma - General studies

Campbell County High School
LaFollette, TN
05.1999

Skills

  • Computer literacy, Communication skills, Documentation review, Physical examinations, Time management
  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Payment processing
  • Cleanliness maintenance
  • Veterinary medical records software
  • Initiative-taking

Timeline

Veterinary Receptionist

Norris Animal Hospital
04.2025 - Current

Production Worker

Edgewell
09.2024 - 04.2025

Referral Specialist

Covenant Health
07.2019 - Current

Insurance verification and Collections

LaFollette Eye Clinic
01.2014 - 07.2019

Check Out/ Surgery Scheduler

Parkway Cardiology
01.2010 - 05.2014

High School Diploma - General studies

Campbell County High School
Jennifer Long