Jennifer Long
Rocky Top
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Veterinary Receptionist
Norris Animal Hospital
04.2025 - Current
- Managed scheduling and appointments for over 100 clients weekly, ensuring efficient patient flow.
- Coordinated communication between veterinarians and pet owners to relay critical health information.
- Maintained accurate electronic medical records using practice management software for effective data retrieval.
- Trained new staff in customer service protocols and front desk operations to enhance team effectiveness.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Referral Specialist
Covenant Health
07.2019 - Current
- Verify insurance, check authorization numbers, get patients scheduled for testing and specialty offices. check in ans check out collecting copays, verify all information is correct.
Production Worker
Edgewell
09.2024 - 04.2025
- Operated machinery to ensure efficient production flow and minimize downtime.
- Monitored quality control processes, identifying defects and implementing corrective measures.
- Trained new employees on safety protocols and standard operating procedures.
- Collaborated with team members to optimize workflow and enhance productivity.
- Followed safety procedures and guidelines to maintain safe working environments.
Insurance verification and Collections
LaFollette Eye Clinic
01.2014 - 07.2019
- Insurance verifications, authorizations, schedule patient appointments, and collections
Check Out/ Surgery Scheduler
Parkway Cardiology
01.2010 - 05.2014
- Checking out patients, scheduling surgeries, scheduling follow up appointments, verifying all information is correct.
Education
High School Diploma - General studies
Campbell County High School
LaFollette, TN05.1999
Skills
- Computer literacy, Communication skills, Documentation review, Physical examinations, Time management
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Cleanliness maintenance
- Veterinary medical records software
- Initiative-taking
Timeline
Veterinary Receptionist
Norris Animal Hospital
04.2025 - Current
Production Worker
Edgewell
09.2024 - 04.2025
Referral Specialist
Covenant Health
07.2019 - Current
Insurance verification and Collections
LaFollette Eye Clinic
01.2014 - 07.2019
Check Out/ Surgery Scheduler
Parkway Cardiology
01.2010 - 05.2014
High School Diploma - General studies
Campbell County High School