Jennifer Long
Rocky Top
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Veterinary Receptionist
Norris Animal Hospital
Clinton, TN
04.2025 - Current
- Managed scheduling and appointments for over 100 clients weekly, ensuring efficient patient flow.
- Coordinated communication between veterinarians and pet owners to relay critical health information.
- Maintained accurate electronic medical records using practice management software for effective data retrieval.
- Trained new staff in customer service protocols and front desk operations to enhance team effectiveness.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Referral Specialist
Covenant Health
Clinton, TN
07.2019 - Current
- Verify insurance, check authorization numbers, get patients scheduled for testing and specialty offices. check in ans check out collecting copays, verify all information is correct.
Production Worker
Edgewell
Knoxville, TN
09.2024 - 04.2025
- Operated machinery to ensure efficient production flow and minimize downtime.
- Monitored quality control processes, identifying defects and implementing corrective measures.
- Trained new employees on safety protocols and standard operating procedures.
- Collaborated with team members to optimize workflow and enhance productivity.
- Followed safety procedures and guidelines to maintain safe working environments.
Insurance verification and Collections
LaFollette Eye Clinic
Jacksboro, TN
01.2014 - 07.2019
- Insurance verifications, authorizations, schedule patient appointments, and collections
Check Out/ Surgery Scheduler
Parkway Cardiology
Oak Ridge, TN
01.2010 - 05.2014
- Checking out patients, scheduling surgeries, scheduling follow up appointments, verifying all information is correct.
Education
High School Diploma - General studies
Campbell County High School
LaFollette, TN05.1999
Skills
- Computer literacy, Communication skills, Documentation review, Physical examinations, Time management
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Cleanliness maintenance
- Veterinary medical records software
- Initiative-taking
Timeline
Veterinary Receptionist
Norris Animal Hospital
04.2025 - Current
Production Worker
Edgewell
09.2024 - 04.2025
Referral Specialist
Covenant Health
07.2019 - Current
Insurance verification and Collections
LaFollette Eye Clinic
01.2014 - 07.2019
Check Out/ Surgery Scheduler
Parkway Cardiology
01.2010 - 05.2014
High School Diploma - General studies
Campbell County High School